Customer Service Blog
Top 15 Ways to Scale Your Support
Tue, 2 Jan 2018, in Customer Service
Businesses don’t stay static. Over time, what customers expect changes, and this includes the number of requests aimed at the help desk. All this increases the amount of work…
Tags: customer service
Say Hi to Custom SMTP in Helprace
Fri, 22 Dec 2017, in Helprace, Releases
As of today, we’re giving you more control over how your emails get delivered to you in Helprace. Even though our servers and spam filters are top notch, there’s no…
Tags: release
Helprace Community Update 4: Limit User Actions
Wed, 20 Dec 2017, in Communities, Helprace, Releases
Sometimes you may want to limit certain actions for users in your community. Why? In short: Too much of something can be a bad thing. The long version: Community…
Tags: release
Helprace Community Update 3: Linking Content
Mon, 18 Dec 2017, in Communities, Helprace, Releases
You can't have excellent support without effeciency. And efficiency means making it super easy to locate and link things together. Some time ago we added a handy…
Tags: release
Helprace Community Update 2: Actions on Behalf of Users
Thu, 14 Dec 2017, in Communities, Helprace, Releases
A customer community is a beautiful thing. It offers the company multiple perspectives, feedback and an engaging platform to build loyalty. But users that are given…
Tags: release
Helprace Community Update 1: New Control Panel
Mon, 11 Dec 2017, in Communities, Helprace, Releases
We've long centered Helprace around our community. However, using the admin panel as opposed to the user-facing area of your Helprace didn't make much difference…
Tags: release
Introducing Telephone Tickets in Helprace
Thu, 7 Dec 2017, in Email, Helprace, Releases
When we started off, we set out to make a help desk system that’s as simple as it is powerful. To accomplish this, we designed Helprace to lodge tickets via…
5 Ways to Connect With Customers, Easily and Effectively
Wed, 29 Nov 2017, in Customer Service
It's said that we are all different. But when we are forced to act in a similar manner (buy a product), our thought process turns out to be quite predictable…
Tags: customer service
Ticket Play Mode, Now in Helprace
Mon, 20 Nov 2017, in Helprace, Releases
Have you noticed anything different in the ticket list view? If you got a good eye, you may have noticed a triangular “play” button to the right of the search bar…
How to Handle 7 Most Difficult Customer Service Situations
Mon, 13 Nov 2017, in Customer Experience
Delivering great customer service is difficult. Even the most skillful customer support representative may run into situations that may catch them off guard…
Tags: customer experience
