The Right Plan for Your Needs
Choose from the products below to see appropriate plans (or compare plans)
Unlimited Mailboxes Create an unlimited number of email inboxes.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Custom Domain SSL Secure https:// protocol for your portal and its domain alias.
Saved Replies Answer common questions with a preset response.
Macros Update multiple ticket properties with one click.
Agent Collision Real-time alerts when others are viewing or editing.
User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Moderation
Approve user submissions before or after they go live.
Workflows
Run automated tasks when conditions are met (update / route tickets, send notifications).
Satisfaction Rating
Ask for feedback (when a ticket is solved or after an agent response).
Reports
Track team performance, support loads, user satisfaction.
Internal & Public Docs
Restrict content to staff, registered users, or make it public.
Self-Service Portal
A support page for users to find answers themselves.
Instant Answers
Relevant suggestions as users fill out submission form.
User Portal Customization
Add custom header, footer, CSS and JavaScript to your portal.
Multiple Product Support
Divide products, services, or departments into sub-portals.
SLA
Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields
Set up extra fields to store ticket data (required & optional).
Teams
Create teams for different departments and office branches.
Ticket Restrictions
Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows
Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing
Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team
Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations
Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization
Users from same organization can view or collaborate on each other's tickets.
User Groups
Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions
Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud
Pull in publicly available user information to user profiles.
Public & Private Communities
Discussions for staff, registered users, or the public.
Crowd Help
Get users to help each other and reduce your support loads.
User Feedback
Collect, prioritize and implement user-generated ideas.
Regional Data Hosting
Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+27% Agent Productivity Average change in number of customers served per agent.
19% Reduction in Tickets Average change in number of customer support inquiries.
+38% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Mailboxes Create an unlimited number of email inboxes.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Custom Domain SSL Secure https:// protocol for your portal and its domain alias.
Saved Replies Answer common questions with a preset response.
Macros Update multiple ticket properties with one click.
Agent Collision Real-time alerts when others are viewing or editing.
User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Moderation Approve user submissions before or after they go live.
Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).
Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).
Reports Track team performance, support loads, user satisfaction.
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Self-Service Portal A support page for users to find answers themselves.
Instant Answers Relevant suggestions as users fill out submission form.
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Multiple Product Support Divide products, services, or departments into sub-portals.
SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields Set up extra fields to store ticket data (required & optional).
Teams
Create teams for different departments and office branches.
Ticket Restrictions
Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows
Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing
Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team
Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations
Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization
Users from same organization can view or collaborate on each other's tickets.
User Groups
Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions
Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud
Pull in publicly available user information to user profiles.
Public & Private Communities
Discussions for staff, registered users, or the public.
Crowd Help
Get users to help each other and reduce your support loads.
User Feedback
Collect, prioritize and implement user-generated ideas.
Regional Data Hosting
Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+51% Agent Productivity Average change in number of customers served per agent.
48% Reduction in Tickets Average change in number of customer support inquiries.
+79% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Mailboxes Create an unlimited number of email inboxes.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Custom Domain SSL Secure https:// protocol for your portal and its domain alias.
Saved Replies Answer common questions with a preset response.
Macros Update multiple ticket properties with one click.
Agent Collision Real-time alerts when others are viewing or editing.
User Profiles Editable, auto-populated customer profiles that let you track all previous history of interactions.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Moderation Approve user submissions before or after they go live.
Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).
Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).
Reports Track team performance, support loads, user satisfaction.
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Self-Service Portal A support page for users to find answers themselves.
Instant Answers Relevant suggestions as users fill out submission form.
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Multiple Product Support Divide products, services, or departments into sub-portals.
SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields Set up extra fields to store ticket data (required & optional).
Teams Create teams for different departments and office branches.
Ticket Restrictions Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization Users from same organization can view or collaborate on each other's tickets.
User Groups Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud Pull in publicly available user information to user profiles.
Public & Private Communities Discussions for staff, registered users, or the public.
Crowd Help Get users to help each other and reduce your support loads.
User Feedback Collect, prioritize and implement user-generated ideas.
Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+104% Agent Productivity Average change in number of customers served per agent.
82% Reduction in Tickets Average change in number of customer support inquiries.
+243% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Self-Service Portal A support page for users to find answers themselves.
User Feedback Collect, prioritize and implement user-generated ideas.
Instant Answers Relevant suggestions as users fill out submission form.
Adaptive Smart Search Real-time full-text search with stemming.
Drafts Work is saved automatically so you can finish it later.
Crowd Help Get users to help each other and reduce your support loads.
Feedback Widget Let users search and give feedback directly from your site.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Mark Best Replies
Select the best reply to appear at the top.
Multiple Product Support
Divide products, services, or departments into sub-portals.
User Portal Customization
Add custom header, footer, CSS and JavaScript to your portal.
Internal & Public Docs
Restrict content to staff, registered users, or make it public.
Agent Collision
Real-time alerts when others are viewing or editing.
Private Communities
Maintain a staff-only collaborative environment.
Article Usefulness Rating
Collect 'useful / not useful' feedback to improve content.
Customizable Voting
Customize voting options for topics and replies to them.
Moderation
Approve user submissions before or after they go live.
Saved Replies
Answer common questions with a preset response.
Satisfaction Rating
Ask for feedback (when a ticket is solved or after an agent response).
Macros
Update multiple ticket properties with one click.
Workflows
Run automated tasks when conditions are met (update / route tickets, send notifications).
Reports
Track team performance, support loads, user satisfaction.
SLA
Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields
Set up extra fields to store ticket data (required & optional).
Teams
Create teams for different departments and office branches.
Ticket Restrictions
Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows
Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing
Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team
Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations
Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization
Users from same organization can view or collaborate on each other's tickets.
User Groups
Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions
Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud
Pull in publicly available user information to user profiles.
Regional Data Hosting
Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+34% Agent Productivity Average change in number of customers served per agent.
+56% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Self-Service Portal A support page for users to find answers themselves.
User Feedback Collect, prioritize and implement user-generated ideas.
Instant Answers Relevant suggestions as users fill out submission form.
Adaptive Smart Search Real-time full-text search with stemming.
Drafts Work is saved automatically so you can finish it later.
Crowd Help Get users to help each other and reduce your support loads.
Feedback Widget Let users search and give feedback directly from your site.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Mark Best Replies Select the best reply to appear at the top.
Multiple Product Support Divide products, services, or departments into sub-portals.
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Agent Collision Real-time alerts when others are viewing or editing.
Private Communities Maintain a staff-only collaborative environment.
Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.
Customizable Voting Customize voting options for topics and replies to them.
Moderation Approve user submissions before or after they go live.
Saved Replies
Answer common questions with a preset response.
Satisfaction Rating
Ask for feedback (when a ticket is solved or after an agent response).
Macros
Update multiple ticket properties with one click.
Workflows
Run automated tasks when conditions are met (update / route tickets, send notifications).
Reports
Track team performance, support loads, user satisfaction.
SLA
Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields
Set up extra fields to store ticket data (required & optional).
Teams
Create teams for different departments and office branches.
Ticket Restrictions
Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows
Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing
Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team
Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations
Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization
Users from same organization can view or collaborate on each other's tickets.
User Groups
Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions
Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud
Pull in publicly available user information to user profiles.
Regional Data Hosting
Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+67% Agent Productivity Average change in number of customers served per agent.
+84% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Mailboxes Create an unlimited number of email inboxes.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Self-Service Portal A support page for users to find answers themselves.
User Feedback Collect, prioritize and implement user-generated ideas.
Instant Answers Relevant suggestions as users fill out submission form.
Adaptive Smart Search Real-time full-text search with stemming.
Drafts Work is saved automatically so you can finish it later.
Crowd Help Get users to help each other and reduce your support loads.
Feedback Widget Let users search and give feedback directly from your site.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Mark Best Replies Select the best reply to appear at the top.
Multiple Product Support Divide products, services, or departments into sub-portals.
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Agent Collision Real-time alerts when others are viewing or editing.
Private Communities Maintain a staff-only collaborative environment.
Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.
Customizable Voting Customize voting options for topics and replies to them.
Moderation Approve user submissions before or after they go live.
Saved Replies Answer common questions with a preset response.
Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).
Macros Update multiple ticket properties with one click.
Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).
Reports Track team performance, support loads, user satisfaction.
SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields Set up extra fields to store ticket data (required & optional).
Teams Create teams for different departments and office branches.
Ticket Restrictions Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization Users from same organization can view or collaborate on each other's tickets.
User Groups Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud Pull in publicly available user information to user profiles.
Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+104% Agent Productivity Average change in number of customers served per agent.
+243% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Self-Service Portal A support page for users to find answers themselves.
User Feedback Collect, prioritize and implement user-generated ideas.
Adaptive Smart Search Real-time full-text search with stemming.
Drafts Work is saved automatically so you can finish it later.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Multiple Product Support
Divide products, services, or departments into sub-portals.
Agent Collision
Real-time alerts when others are viewing or editing.
Instant Answers
Relevant suggestions as users fill out submission form.
Public & Private Communities
Discussions for staff, registered users, or the public.
Crowd Help
Get users to help each other and reduce your support loads.
Article Usefulness Rating
Collect 'useful / not useful' feedback to improve content.
Customizable Voting
Customize voting options for topics and replies to them.
Moderation
Approve user submissions before or after they go live.
User Portal Customization
Add custom header, footer, CSS and JavaScript to your portal.
Saved Replies
Answer common questions with a preset response.
Satisfaction Rating
Ask for feedback (when a ticket is solved or after an agent response).
Macros
Update multiple ticket properties with one click.
Workflows
Run automated tasks when conditions are met (update / route tickets, send notifications).
Reports
Track team performance, support loads, user satisfaction.
SLA
Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields
Set up extra fields to store ticket data (required & optional).
Teams
Create teams for different departments and office branches.
Ticket Restrictions
Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows
Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing
Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team
Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations
Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization
Users from same organization can view or collaborate on each other's tickets.
User Groups
Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions
Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud
Pull in publicly available user information to user profiles.
Regional Data Hosting
Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+22% Agent Productivity Average change in number of customers served per agent.
+38% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Articles & Storage Unlimited number of articles, topics, posts, attachments.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Self-Service Portal A support page for users to find answers themselves.
User Feedback Collect, prioritize and implement user-generated ideas.
Adaptive Smart Search Real-time full-text search with stemming.
Drafts Work is saved automatically so you can finish it later.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Multiple Product Support Divide products, services, or departments into sub-portals.
Agent Collision Real-time alerts when others are viewing or editing.
Instant Answers Relevant suggestions as users fill out submission form.
Public & Private Communities Discussions for staff, registered users, or the public.
Crowd Help Get users to help each other and reduce your support loads.
Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.
Customizable Voting Customize voting options for topics and replies to them.
Moderation Approve user submissions before or after they go live.
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Saved Replies
Answer common questions with a preset response.
Satisfaction Rating
Ask for feedback (when a ticket is solved or after an agent response).
Macros
Update multiple ticket properties with one click.
Workflows
Run automated tasks when conditions are met (update / route tickets, send notifications).
Reports
Track team performance, support loads, user satisfaction.
SLA
Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields
Set up extra fields to store ticket data (required & optional).
Teams
Create teams for different departments and office branches.
Ticket Restrictions
Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows
Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing
Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team
Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations
Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization
Users from same organization can view or collaborate on each other's tickets.
User Groups
Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions
Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud
Pull in publicly available user information to user profiles.
Regional Data Hosting
Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+67% Agent Productivity Average change in number of customers served per agent.
+84% Customer Engagement Average change in number of customers engaged through all support channels.
Unlimited Mailboxes Create an unlimited number of email inboxes.
Domain Mapping Custom domain for your portal (help.yourcompany.com).
Internal & Public Docs Restrict content to staff, registered users, or make it public.
Self-Service Portal A support page for users to find answers themselves.
User Feedback Collect, prioritize and implement user-generated ideas.
Adaptive Smart Search Real-time full-text search with stemming.
Drafts Work is saved automatically so you can finish it later.
Single Sign-On Sign in to Helprace using your app or website.
Developer API Integrate with your website or app using REST API.
Webhooks Call a script on your server after a ticket, topic, or user event.
Multiple Product Support Divide products, services, or departments into sub-portals.
Agent Collision Real-time alerts when others are viewing or editing.
Instant Answers Relevant suggestions as users fill out submission form.
Public & Private Communities Discussions for staff, registered users, or the public.
Crowd Help Get users to help each other and reduce your support loads.
Article Usefulness Rating Collect 'useful / not useful' feedback to improve content.
Customizable Voting Customize voting options for topics and replies to them.
Moderation Approve user submissions before or after they go live.
User Portal Customization Add custom header, footer, CSS and JavaScript to your portal.
Saved Replies Answer common questions with a preset response.
Satisfaction Rating Ask for feedback (when a ticket is solved or after an agent response).
Macros Update multiple ticket properties with one click.
Workflows Run automated tasks when conditions are met (update / route tickets, send notifications).
Reports Track team performance, support loads, user satisfaction.
SLA Know when your agents aren't meeting your mandated Service Level Agreement goals.
Custom Fields Set up extra fields to store ticket data (required & optional).
Teams Create teams for different departments and office branches.
Ticket Restrictions Restrict ticket access to teams. Ticket visibility according to team.
Advanced Workflows Automated rules and email notifications for teams, user groups and organizations.
Advanced Ticket Routing Route tickets to team automatically based on ticket group, organization and other attributes.
Auto-assign Within Team Assign tickets automatically within a team (in round robin or to least busy agents).
Organizations Organizations allow users to share tickets and access restricted spaces.
Ticket Sharing Within Organization Users from same organization can view or collaborate on each other's tickets.
User Groups Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
Custom Space Restrictions Limit knowledge base and community spaces to certain users, teams and organization members.
Contact Cloud Pull in publicly available user information to user profiles.
Regional Data Hosting Set the data center region in which your Helprace data is kept (EU or US).
BENEFITS According to research conducted over a three year period (April 2014 - March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following
+104% Agent Productivity Average change in number of customers served per agent.
+243% Customer Engagement Average change in number of customers engaged through all support channels.
