Customer Service Blog
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Restore Deleted Posts, Smarter Attachments & More
Thu, 10 Oct 2024, in Helprace, Releases
Restore deleted content, catch missing attachments before replies go out, and enjoy small but powerful UI improvements in this Helprace update.
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Force Feedback on Bad Ratings and Export Full Community Data
Tue, 10 Oct 2023, in Helprace, Releases
We’ve introduced two new features to enhance feedback and content management in Helprace. Make customer comments mandatory for negative ticket ratings. Export knowledge base articles and community posts in one click.
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What Are Customer Service Scripts and When to Use Them?
Tue, 16 Jul 2019, in Customer Service
No one likes insincerity, especially when you've got a problem that needs solving. That's why scripting is a dirty word in customer service. It's enough to bring up an image of pushy…
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Customer Retention Tips That Attract Repeat Customers
Fri, 5 Jul 2019, in Customers
It’s a great feeling when customers come back to purchase more. Not surprisingly, the average business loses a fifth of its customers annually simply by failing to put the foot forward and…
Tags: customer loyalty, customers, tips
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How to Create a Knowledge Base for Customer Engagement
Tue, 18 Jun 2019, in Customer Service
You may not realize it, but your knowledge base library is one of the most valuable tools for attracting new users and retaining existing customers. When you’re coming up with ideas…
Tags: knowledge base
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Why We Love Customer Service Stories at Small Businesses
Fri, 24 May 2019, in Customer Service
Since customer service is such a routine (and sometimes dreadful) experience in our lives, we love hearing about companies that break all the rules of the game. Stories that…
Tags: customer service
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The Best 25-Step Customer Service Training Guide
Wed, 15 May 2019, in Customer Service
If you have great customer service agents, you'll get loyal customers that repurchase and recommend you to everyone in their circle. That's where your training program comes in…
Tags: customer service, customer service skills, customer service training
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New Customers vs. Return Customers: What’s the Difference?
Tue, 30 Apr 2019, in Customers
Imagine there are two companies with identical marketing strategies, adding new customers at a rate of 20 percent per year. However, one company retains 90 percent of their customers…
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20 Customer Service Management Tips to Implement Now
Wed, 10 Apr 2019, in Customer Service
If there's anything you can single out that really can determine how well you do, then it's customer service. We spend countless hours agonizing over product development, trying to…
Tags: customer service
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Help Desk, Service Desk, Call Center… What’s the Difference?
Thu, 21 Mar 2019, in Customer Service
I remember when I first heard about the "help desk". It was like hearing about UFOs - No matter what I read on the subject, I still had no clear idea what it was and how it could help me.…
Tags: customer service
