Posts Tagged ‘customer feedback’
Customer Service Blog
12 Surprising Facts: How Online Reviews Attract Customers
Wed, 18 Oct 2017, in Customer Feedback
The unknown can be intimidating. You come across a business, you think it’s interesting, but you’re not 100% sure how it can help you so you move on…
Tags: customer feedback
Why Blockbuster Failed: They Didn’t Care About Customers
Tue, 6 Dec 2016, in Customer Feedback
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.
Tags: customer feedback
How to Avoid Building a Feature No One Wants
Thu, 5 May 2016, in Customer Feedback
Henry Ford once put it very eloquently, “If I asked what people wanted, they would say faster horses”. But there's a number of issues with that quote.
On the surface, it ignores modern market dynamics, the concept of customer feedback or the importance of early adopters during feature implementation…
Tags: customer feedback
