Posts Tagged ‘helprace’
Customer Service Blog
Multiple Agent Signatures & Signature Management
Thu, 7 Jun 2018, in Helprace, Releases
With the amount of emails being sent every day, signatures are super important. A signature gets your message to stand out and is something to remember you by. We're rolling out…
Postpone Requests With Ticket Reminder (Snooze Ticket)
Mon, 26 Feb 2018, in Helprace, Releases
Imagine you get a non-important PR request, and you’d rather put it on hold for a week – but it’s right there with your important emails, clogging up your list?…
Ticket Play Mode, Now in Helprace
Mon, 20 Nov 2017, in Helprace, Releases
Have you noticed anything different in the ticket list view? If you got a good eye, you may have noticed a triangular “play” button to the right of the search bar…
Introducing Reports in Helprace
Fri, 3 Nov 2017, in Help Desk, Helprace, Releases
You can’t offer great customer service without knowing what's really happening behind the scenes. That's because there are tons of customer service metrics you should be measuring…
Display External Data in Helprace with Custom Apps
Fri, 27 Oct 2017, in Helprace, Releases
Once upon a time when we started Helprace, we introduced the idea of Helprace Apps. Apps are sort of a management center that allows you to enable or disable your tickets, knowledge base…
Hook onto Data with Webhooks for Helprace
Fri, 20 Oct 2017, in Helprace, Releases
As time goes by, we get more and more accustomed to real-time data and self-updating interfaces. Those of you who were around last year, you might remember we unveiled a much-awaited…