Posts in the ‘Help Desk’ Category
Customer Service Blog
What Is Help Desk Software Anyway? Helpdesk Explained
Wed, 26 Dec 2018, in Help Desk
When you run a company, you need to talk with customers using something other than an ordinary email account. That’s where the words “help desk” come in. They refer to a place…
Tags: help desk
How to Choose the Best Help Desk Software in 15 Easy Steps
Tue, 11 Dec 2018, in Customer Support, General, Help Desk
As time passes, we all desire speedier, more intuitive customer service. This places greater demands on businesses looking for new help desk software. Customer expectations are rising…
Tags: customer service, guide, help desk
Introducing Reports in Helprace
Fri, 3 Nov 2017, in Help Desk, Helprace, Releases
You can’t offer great customer service without knowing what's really happening behind the scenes. That's because there are tons of customer service metrics you should be measuring…
Picking Help Desk Software: Is It Even Worth Your Time?
Tue, 18 Oct 2016, in Help Desk
In life as in business, it pays to be prepared. Things like server outages, negative press and security breaches can catch you off guard and force your team to scramble mode…
Tags: help desk