Posts Tagged ‘customers’
Customer Service Blog
Fri, 5 Jul 2019, in Customers
It’s a great feeling when customers come back to purchase more. Not surprisingly, the average business loses a fifth of its customers annually simply by failing to put the foot forward and…
Wed, 10 May 2017, in Customers
One of the reasons why customer service is difficult to get right is due to the unpredictable nature of customers themselves. I came across an article by Jeff Toister who described…
Tue, 25 Apr 2017, in Customers
It seems that we’ve gotten loyal customers wrong all along. We keep hearing that loyal customers are a mythical, if not a one-off anomaly that gets an unreliable (if not questionable) return…
Tue, 22 Mar 2016, in Customers
Orwell is well known today for his two novels Animal Farm and 1984, the most important dystopian books of the 20th century. His themes of surveillance, misinformation, as well as his study of the intricacies of the English language has taken over the world by storm…
Tue, 15 Dec 2015, in Customers
Customer enthusiasm sure doesn’t come easy.
You have to earn it through trust, listening, empathy and by telling compelling stories.
When most people come across a product, they want to make sure it works and solves their particular problem set. So before that “aha! moment” comes the question, “how will this product help me?” or “are there any companies like mine that use this product?..”
Tue, 24 Nov 2015, in Customers
Are you looking to punch more jazz into your sales pitches, galvanize your customers and entice your audience to take action?
Perhaps you’re looking to spruce up your customer service. You want to get into the minds of your customers and understand what makes them tick, but don’t know how…
Thu, 12 Nov 2015, in Customers
photo credit Kenny Louie
Benjamin Franklin once said, “Honesty is the best policy”.
Even though this bit of wisdom is over 2500 years old, it’s something that apparently eluded the folks at Volkswagen…
Thu, 29 Oct 2015, in Customers
Have you ever been so pleased after an interaction with a business establishment that you went out to tell the manager about what set the experience apart? Me neither.
Maybe you’ve been so upset at a rude cashier or an indifferent support agent that you took the time to reach someone higher up regarding this issue? I’ve done this before, but I can probably count the number of times on one hand…
Tue, 13 Oct 2015, in Customers
photo credit Rachel Kramer
For one, I am surprised that the phrase “The customer is always right” is still being used. Sure, it is associated with helping and giving – which are character strengths, especially in customer service. But sometimes our helpful intentions (as my granddad used to say) can give way to…
Tue, 15 Sep 2015, in Customers
original photo credit Chris Walters
“It’s always great to keep your options open” so the saying goes. Funny enough, this advice only goes so far. But how do you know when to stop?
It was something that Dr. Dan Ariely, a professor of behavioral economics at Massachusetts Institute of Technology wanted to get to the bottom of. His experiment explored how attached we are to…