Posts Tagged ‘reporting’
Customer Service Blog
Introducing Reports in Helprace
Fri, 3 Nov 2017, in Help Desk, Helprace, Releases
You can’t offer great customer service without knowing what's really happening behind the scenes. That's because there are tons of customer service metrics you should be measuring…
10 Customer Service Metrics You Should Be Measuring
Tue, 25 Jul 2017, in Reporting
Great customer service doesn’t just occur by itself. It occurs when you're listening and taking notes. When you know what needs to change. Otherwise, how can you change for the better…
Tags: reporting