Posts Tagged ‘knowledge base’
Customer Service Blog
How to Create a Knowledge Base for Customer Engagement
Tue, 18 Jun 2019, in Customer Service
You may not realize it, but your knowledge base library is one of the most valuable tools for attracting new users and retaining existing customers. When you’re coming up with ideas…
Tags: knowledge base
Keep Track of Community Activity & Moderation in Helprace
Fri, 27 Apr 2018, in Helprace, Releases
Communities are valuable for your teams and customers and fresh content keeps them alive. But that’s only the case when the content quality is high and other…
Tags: community, knowledge base, release