Posts Tagged ‘tips’
Customer Service Blog
Mon, 21 Aug 2017, in Email
Email is difficult to get right. We know. After all, we make software that revolves around email - dissecting the intricacies of spam filters and open rates on a daily basis.
There’s a lot of misconceptions floating around about how we should be writing our emails, though. Not just what subject line to use, but also how to introduce ourselves…
Thu, 5 Jan 2017, in Customer Support
We as customers are tolerating poor experiences with airlines, cable companies and inattentive wait staff at restaurants far more often…