Posts in the ‘Email’ Category

Customer Service Blog

  • Top 10 Signs You Have Outgrown Your Shared Email Inbox

    Mon, 4 Feb 2019, in Email

    shared email inbox

    When companies start out, they settle on a single email account. Before they know it, they're stuck in a quicksand of REs, FWDs, CCs, and BCCs. Soon, they start asking questions like…

    Read more


  • 6 Email Management Habits That Reduce Stress

    Tue, 4 Dec 2018, in Email

    Email Stress

    At the peak of your coffee-fueled work day, it may be tempting to go through your mailbox once and for all. Why is that so bad? Maybe next month you'll have to do the same thing…

    Read more


  • Introducing Telephone Tickets in Helprace

    Thu, 7 Dec 2017, in Email, Helprace, Releases

    telephone tickets

    When we started off, we set out to make a help desk system that’s as simple as it is powerful. To accomplish this, we designed Helprace to lodge tickets via…

    Read more

  • How to Write the Best Email Ever: A Style and Etiquette Guide

    Mon, 21 Aug 2017, in Email

    Writing Keyboard

    Email is difficult to get right. We know. After all, we make software that revolves around email - dissecting the intricacies of spam filters and open rates on a daily basis.

    There’s a lot of misconceptions floating around about how we should be writing our emails, though. Not just what subject line to use, but also how to introduce ourselves…

    Read more

    Tags: ,

  • Moving On From Email Is Hard, but Necessary

    Wed, 11 Jun 2014, in Email

    Moving on from email is hard, but necessary"M" logo courtesy Google

    Without a doubt, email has revolutionized the way we communicate with each other. Currently, email remains at the top of preferred communication methods online, with over 85% of people connected to the internet using it to share data according to an Ipsos Global Affairs poll. This is far ahead of Facebook and Twitter, which trail behind at 62%. And it doesn’t look like it’s going to change in the near future…

    Read more


Help Desk by Helprace