Posts in the ‘Helprace’ Category
Customer Service Blog
Glorious Support with Teams, Groups & Organizations
Tue, 6 Nov 2018, in Helprace, Releases
You’re a busy business with support agents to manage and customers to keep happy. Essentially you’re dealing with people day in and day out, so your success greatly depends on your…
Multiple Agent Signatures & Signature Management
Thu, 7 Jun 2018, in Helprace, Releases
With the amount of emails being sent every day, signatures are super important. A signature gets your message to stand out and is something to remember you by. We're rolling out…
Keep Track of Community Activity & Moderation in Helprace
Fri, 27 Apr 2018, in Helprace, Releases
Communities are valuable for your teams and customers and fresh content keeps them alive. But that’s only the case when the content quality is high and other…
Tags: community, knowledge base, release
Postpone Requests With Ticket Reminder (Snooze Ticket)
Mon, 26 Feb 2018, in Helprace, Releases
Imagine you get a non-important PR request, and you’d rather put it on hold for a week – but it’s right there with your important emails, clogging up your list?…
Ticket Notification Counter: Now in Helprace
Thu, 22 Feb 2018, in Helprace, Releases
Ever wanted a quick snapshot of your mailbox? Enter the Ticket Counter. Its purpose is to quickly inform you of the number of tickets that need your attention. It takes…
Tags: release
How to Remove Barriers to Customer Feedback?
Thu, 4 Jan 2018, in Helprace, Releases
One of the main barriers to building a more customer-centric business is the effort it takes. The effort it takes to make sense of your website. The effort it takes to reach…
Say Hi to Custom SMTP in Helprace
Fri, 22 Dec 2017, in Helprace, Releases
As of today, we’re giving you more control over how your emails get delivered to you in Helprace. Even though our servers and spam filters are top notch, there’s no…
Tags: release
Helprace Community Update 4: Limit User Actions
Wed, 20 Dec 2017, in Communities, Helprace, Releases
Sometimes you may want to limit certain actions for users in your community. Why? In short: Too much of something can be a bad thing. The long version: Community…
Tags: release
Helprace Community Update 3: Linking Content
Mon, 18 Dec 2017, in Communities, Helprace, Releases
You can't have excellent support without effeciency. And efficiency means making it super easy to locate and link things together. Some time ago we added a handy…
Tags: release
Helprace Community Update 2: Actions on Behalf of Users
Thu, 14 Dec 2017, in Communities, Helprace, Releases
A customer community is a beautiful thing. It offers the company multiple perspectives, feedback and an engaging platform to build loyalty. But users that are given…
Tags: release
