Ticket Notification Counter: Now in Helprace
Ever wanted a quick snapshot of your mailbox?
Enter the Ticket Counter. Its purpose is to quickly inform you of the number of tickets that need your attention – a must for better customer service productivity!
It takes the form of a notification badge on your Tickets button (and also on your browser’s favicon) so that you never miss another ticket.
The best part? You can “subscribe” to any filters (including public and private) so that you’re only seeing the tickets that matter to you.
We have more information about its workings in our knowledge base article.
Until next time!