Postpone Requests With Ticket Reminder (Snooze Ticket)
Imagine you get a non-important PR request, and you’d rather put it on hold for a week – but it’s right there with your important emails, clogging up your to-do list?
You move it to a different list, but then you risk losing track of it as it’s still waiting for your attention.
This week we launched ticket reminders (also known as snooze ticket) – a crucial help desk feature in our opinion – for those times when you want to re-open a ticket later, or send an email a non-responsive customer. You can even set a specific date and time you want to reach out if you haven’t heard from the customer before then.
1. Work on a ticket at a later time.
You can set email reminders to remember to follow up in exactly the right amount of time convenient for you. Your customers won’t know a thing.
2. Follow up with a customer in a number of days.
Clear out your “unsolved” mailbox. Out of sight and out of mind – until that moment comes along when you actually need to address that ticket.
3. Improve your own productivity.
Improve your day-to-day activities. Bring up certain information you forgot about right before a networking event or a meeting. Remind yourself of your client’s notes before a meeting.
Want the full lowdown on how ticket reminders work? Check out our knowledge base article to learn more!
Happy Helpracing :)