Posts in the ‘Customer Support’ Category
Customer Service Blog
How to Choose the Best Help Desk Software in 15 Easy Steps
Tue, 11 Dec 2018, in Customer Support, General, Help Desk
As time passes, we all desire speedier, more intuitive customer service. This places greater demands on businesses looking for new help desk software. Customer expectations are rising…
Tags: customer service, guide, help desk
10 Signs Your Customer Service Probably Sucks
Wed, 21 Dec 2016, in Customer Support
Nobody wants to be the bearer of bad news. But the fact is that customer service just isn’t getting any better – and many businesses refuse to admit that they’re a part of the problem.
Tags: customer support
Is It Possible to Upsell and Make Customers Happy at the Same Time?
Fri, 6 Nov 2015, in Customer Support
photo credit David Wilson
Whenever I think of upselling, I think of a salesman trying to pressure me into buying things I don’t need.
That’s because it doesn’t take much to conjure the image of a sleazy car salesman pushing add-ons such as rust protection, floor mats and other items worth hundreds if not thousands of dollars…
Tags: customer support