Customer Service Blog
Top 10 Signs You Have Outgrown Your Shared Email Inbox
Mon, 4 Feb 2019, in Email
When companies start out, they settle on a single email account. Before they know it, they're stuck in a quicksand of REs, FWDs, CCs, and BCCs. Soon, they start asking questions like…
Tags: email
How to Say No: 30 Surprising Ways to Reject Customers
Mon, 28 Jan 2019, in Customer Service
No one likes rejection - certainly not your customers. Is there a magic way of saying “no” to customers that expect nothing less than a “yes”? Unfortunately, most support representatives…
Tags: customer service
How to Collaborate Better: The Case for a Team Help Desk
Thu, 10 Jan 2019, in Teams
Every single individual within an organization (including your various teams, departments and clients) matter. That’s a lot for a manager to tackle! Therefore, how collaboration is…
Tags: teams
What Is Help Desk Software Anyway? Helpdesk Explained
Wed, 26 Dec 2018, in Help Desk
When you run a company, you need to talk with customers using something other than an ordinary email account. That’s where the words “help desk” come in. They refer to a place…
Tags: help desk
How to Copy the Gmail Experience: Look, Feel & Attachments
Tue, 18 Dec 2018, in Gmail
Imagine you alone take care of customer service in your company, or manage a two-person support team. With only two mailboxes to take care of, you insist on using Gmail. Your…
Tags: gmail
How to Choose the Best Help Desk Software in 15 Easy Steps
Tue, 11 Dec 2018, in Customer Support, General, Help Desk
As time passes, we all desire speedier, more intuitive customer service. This places greater demands on businesses looking for new help desk software. Customer expectations are rising…
Tags: customer service, guide, help desk
6 Email Management Habits That Reduce Stress
Tue, 4 Dec 2018, in Email
At the peak of your coffee-fueled work day, it may be tempting to go through your mailbox once and for all. Why is that so bad? Maybe next month you'll have to do the same thing…
Tags: email
Glorious Support with Teams, Groups & Organizations
Tue, 6 Nov 2018, in Helprace, Releases
You’re a busy business with support agents to manage and customers to keep happy. Essentially you’re dealing with people day in and day out, so your success greatly depends on your…
30 Do’s and Don’ts for Better Customer Service
Wed, 18 Jul 2018, in Customer Service
Just like there are laws that govern science, there are certain guidelines you must live by if you want to make the best impression on your customers. As a result, making customers happy…
Tags: customer service
Multiple Agent Signatures & Signature Management
Thu, 7 Jun 2018, in Helprace, Releases
With the amount of emails being sent every day, signatures are super important. A signature gets your message to stand out and is something to remember you by. We're rolling out…
