Posts in the ‘Helprace’ Category
Customer Service Blog
Helprace Wins Most User Friendly Help Desk Award
Mon, 9 Oct 2017, in Helprace, Releases
We've taken top place (edging out 20 other products) as the most usable help desk. Helprace, a multi-channel help desk has taken the #1 place for "Most User-Friendly Help Desk Software…
Tags: release
Easier Ticketing with Custom Fields
Thu, 5 Oct 2017, in Helprace, Releases
We’ve made ticketing a lot easier with custom fields. Custom fields allow you to collect more information about a support issue from your users. Input additional data to custom fields…
Tags: release
New Ticket and Community Tags in Helprace
Tue, 26 Sep 2017, in Helprace, Releases
Tags are markers applied to conversations in your ticketing system in order to increase productivity. And we made some big improvements to the way tags look and work in Helprace…
Tags: release
Fall Recharge: Helprace Productivity Updates
Wed, 20 Sep 2017, in Helprace, Releases
When summer’s over, most of us get right into gear. The weddings, camping trips and backyard BBQs become a distant memory. It seems that everyone’s preoccupied with…
Tags: release
Helprace Tickets Get a New, Fresh Look
Fri, 15 Sep 2017, in Helprace, Releases
In this post we'll talk about the (huge) design change in your Helprace ticketing interface. In making these changes, we strove for simplicity while keeping the functionality…
Tags: release
Start Merging in Helprace: Updates for the Fall Season
Tue, 5 Sep 2017, in Helprace, Releases
For most of us, the end of summer marks that feeling of self-reflection. While the days are getting shorter and colder, we’re busy as ever making Helprace better than ever…
Tags: release
The Big API Update: Votes and Image Uploads
Mon, 7 Nov 2016, in Helprace, Releases
Every day we improve the Helprace platform by releasing new updates, bug fixes and tutorials. And today's no exception. We're growing our API with a number of new functions that improve vote tracking, image uploads and give you more control over notifications than ever.
Here's what's new…
Tags: release
Helprace Feedback Widget Plugin for WordPress
Wed, 31 Aug 2016, in Helprace, Releases
Great news today! We created a WordPress plugin that integrates the Helprace feedback widget into your site without the need to dig around the code. This plugin lets you embed a feedback tab anywhere on your website…
Tags: release
Say Hello to Helprace API
Wed, 27 Jul 2016, in Helprace, Releases
We've been getting a lot of requests to offer a Helprace API. So instead of sipping on margaritas, we've been working hard and can finally say that we've done it. Today we're launching the much-anticipated Helprace API…
Tags: release
Wow Your Customers with New User Portal Customization Options
Wed, 22 Jun 2016, in Helprace, Releases
No business out there is exactly alike. While some organizations may seem similar and offer comparable products their structure, company mission and customers they cater to may be very different. Many of our customers want…
