Posts in the ‘Helprace’ Category
Customer Service Blog
New Ticket and Community Tags in Helprace
Tue, 26 Sep 2017, in Helprace, Releases
Tags are markers applied to conversations in your ticketing system in order to increase productivity. And we made some big improvements to the way tags look and work in Helprace…
Tags: release
Fall Recharge: Helprace Productivity Updates
Wed, 20 Sep 2017, in Helprace, Releases
When summer’s over, most of us get right into gear. The weddings, camping trips and backyard BBQs become a distant memory. It seems that everyone’s preoccupied with…
Tags: release
Helprace Tickets Get a New, Fresh Look
Fri, 15 Sep 2017, in Helprace, Releases
In this post we'll talk about the (huge) design change in your Helprace ticketing interface. In making these changes, we strove for simplicity while keeping the functionality…
Tags: release
Start Merging in Helprace: Updates for the Fall Season
Tue, 5 Sep 2017, in Helprace, Releases
For most of us, the end of summer marks that feeling of self-reflection. While the days are getting shorter and colder, we’re busy as ever making Helprace better than ever…
Tags: release
The Big API Update: Votes and Image Uploads
Mon, 7 Nov 2016, in Helprace, Releases
Every day we improve the Helprace platform by releasing new updates, bug fixes and tutorials. And today's no exception. We're growing our API with a number of new functions that improve vote tracking, image uploads and give you more control over notifications than ever.
Here's what's new…
Tags: release
Helprace Feedback Widget Plugin for WordPress
Wed, 31 Aug 2016, in Helprace, Releases
Great news today! We created a WordPress plugin that integrates the Helprace feedback widget into your site without the need to dig around the code. This plugin lets you embed a feedback tab anywhere on your website…
Tags: release
Say Hello to Helprace API
Wed, 27 Jul 2016, in Helprace, Releases
We've been getting a lot of requests to offer a Helprace API. So instead of sipping on margaritas, we've been working hard and can finally say that we've done it. Today we're launching the much-anticipated Helprace API…
Tags: release
Wow Your Customers with New User Portal Customization Options
Wed, 22 Jun 2016, in Helprace, Releases
No business out there is exactly alike. While some organizations may seem similar and offer comparable products their structure, company mission and customers they cater to may be very different. Many of our customers want…
How Helpful Are You? Find out with Satisfaction Ratings
Wed, 25 May 2016, in Helprace, Releases
The end of May fills us with great optimism, sunscreen, cool drinks and (hopefully) ant-free picnics. We like to use this enthusiasm to keep customers happy, too. But great customer support isn't only about quickly solved tickets…
Tags: customer satisfaction
It’s About Time: Customer Support in Real Time
Wed, 20 Apr 2016, in Helprace, Releases
photo credit Les PickstockCustomers are used to blazing fast support. And they expect it from you, too.
More often than not, the difference between a loyal customer and a lost customer is how they perceive your support. After each service experience, customers usually think…
