Posts in the ‘Helprace’ Category
Customer Service Blog
Introducing Agent Collision Detection in Helprace
Tue, 19 Apr 2016, in Helprace, Releases
From now on, using Helprace as a team is easier than ever.
Say you're happily working away on a ticket or article, making numerous changes all the way until you hit Submit. Uh-oh! In that time, someone else managed to respond to your ticket or add their two cents to an article you were in the process of overhauling completely…
Single Sign-On (SSO) for Your Helprace Help Desk
Thu, 4 Feb 2016, in Helprace, Releases
We've just rolled out a number of exciting new features to make customer support easier than ever!
At Helprace, we've always taken customer feedback to heart. Whether we receive customer ideas through email, chat or the idea section of our community, it's relatively easy for us to identify what's important and prioritize that update. By harnessing this excitement demonstrated by our customers, we're able to have conversations to come back to and learn…
Tags: release, single sign-on
Facebook Doesn’t Need a Dislike Button, but Your Business Does
Fri, 25 Sep 2015, in Communities, Helprace
photo credit Ze'ev BarkanFacebook has been making rounds in the news due to its decision to unveil a “dislike” button.
In his Q-and-A, Zuckerberg was clear as to why the dislike feature was being put off for so long. He stressed that it’s something that would be bad for Facebook and society at large. He literally said that disliking content is “not something that is good for the world”. In other words, Facebook wants to make it clear we’re all better off if we avoid expressing negative sentiments…
Tags: dislike button, facebook, helprace community, helprace votes, helprace voting
20 Customer Service Tips from Helprace
Thu, 5 Jun 2014, in Customer Service, Helprace
The modern customer is very different from customers from 10 or even 5 years ago. With the development of web 2.0 and social networking, today’s customers can afford to be extra picky and discerning in their choices. With Google at their disposal, customers are one click away from either being turned off or intrigued enough to read more. With the average attention span of online users lasting just a few seconds…
Tags: customer service
