Posts in the ‘customer experience’ Category
Customer Service Blog
What will customers want from you next?
Fri, 9 Feb 2018, in Customer Experience, Customers
The way customers communicate with companies has shifted dramatically over the past 10 years. While unimaginable at that time – the digital environment has exploded…
Tags: customer experience
How to Handle 7 Most Difficult Customer Service Situations
Mon, 13 Nov 2017, in Customer Experience
Delivering great customer service is difficult. Even the most skillful customer support representative may run into situations that may catch them off guard…
Tags: customer experience
What Every Business Can Learn From Ikea and Apple
Wed, 22 Mar 2017, in Customer Experience
The advert for the 2015 Ikea catalogue wasn’t meant to go by unnoticed. The short clip invited users to “experience the power of the original bookbook” with an “instantaneous touch interface…
Tags: customer experience
How to Narrow Down the Customer Expectation Gap
Wed, 22 Feb 2017, in Customer Experience
When we buy a product, we expect it to work and improve our lives in some way. So if it doesn’t work or perform as expected, we’re quick to voice our dissatisfaction. According…
Tags: customer experience
Where Do Human Emotions Fit in the Customer Experience?
Thu, 19 Jan 2017, in Customer Experience
Brands are like people – there are many of them. Just like people, few are liked or trusted. Among those, even fewer are able to make real, emotional connections with others.
Tags: customer experience
Why Narcissism is Good in Customer Service
Thu, 17 Nov 2016, in customer experience
Narcissism in business is nothing new. Business leaders and creative directors without house-sized egos won't be able to rile people behind…
Tags: customer experience