Posts Tagged ‘release’

Customer Service Blog

  • Don’t Miss the Next Big Step In Customer Service: Communities

    Sat, 14 Sep 2013, in Releases

    The Next Big Step in Customer Service: Communitiesphoto credit mrtopf

    Once upon a time, an email inbox was enough to offer online customer service. All you had to do was check your email a few times a day and you could live happily ever after. Of course, good things (sometimes) come to an end, and maintaining high levels of customer service now means more than just a few clicks around your email interface. In order to keep up with the Joneses, companies must take a more proactive approach in identifying customer conversations – and involving the team in maintaining them. It all sounds so confusing. In simpler terms…

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