Posts Tagged ‘customer service’
Customer Service Blog
5 Customer Service Myths That Hurt Productivity
Tue, 30 Jan 2018, in Customer Service
Once our basic needs (and some nice-to-haves) are obtained, it’s easy to feel comfortable and content. There comes a point where many of us are not overly willing to…
Tags: customer service
Top 15 Ways to Scale Your Support
Tue, 2 Jan 2018, in Customer Service
Businesses don’t stay static. Over time, what customers expect changes, and this includes the number of requests aimed at the help desk. All this increases the amount of work…
Tags: customer service
5 Ways to Connect With Customers, Easily and Effectively
Wed, 29 Nov 2017, in Customer Service
It's said that we are all different. But when we are forced to act in a similar manner (buy a product), our thought process turns out to be quite predictable…
Tags: customer service
10 Reasons Why You Need Customer Service Software
Wed, 25 Oct 2017, in Customer Service
No one looks forward painful changes in the workplace. When you’re a one-man team with a customer base that’s in the single digits, email may do just…
Tags: customer service
25 Worst Customer Service Mistakes and What They Cost You
Thu, 5 Jan 2017, in Customer Service
We as customers are tolerating poor experiences with airlines, cable companies and inattentive wait staff at restaurants far more often…
Tags: customer service, guide, tips
How to Inspire Employees to Care About Customer Service
Fri, 25 Nov 2016, in Customer Service
We’ve long been living in the age of the customer. While many companies claim to have a “customer first” attitude, few have attempted to…
Tags: customer service
Why Customer Service Is Important (But Unappreciated)
Tue, 4 Oct 2016, in Customer Service
While physical capital refers to physical objects and human capital refers to unique personalities each of us brings to the table; it’s safe to say…
Tags: customer service
What a Family Diner Taught Me About Customer Service
Thu, 8 Sep 2016, in Customer Service
There was a small independent diner at the edge of the campus during my college years. It was relatively empty throughout the day…
Tags: customer service
Customer Service is More Perception, Less Reality
Fri, 12 Aug 2016, in Customer Service
There are many unanswered questions when it comes to understanding how our minds work. One thing we're not sure about is how…
Tags: customer service
Why Everything Should Be Negotiated
Thu, 19 May 2016, in Entrepreneurship, General, Leadership, Marketing
In a Western country, everything is relatively logical, orderly and works how it should. No one would ever dream of jaywalking in Berlin or Copenhagen…
Tags: customer service, entrepreneurship, leadership, negotiation