Posts in the ‘Leadership’ Category
Customer Service Blog
15 Secrets of Leading Customer Service Departments
Tue, 20 Feb 2018, in Leadership
Customers want one, well, two things above else. They want to save time and money. And since our online experiences have improved in strides, we expect that making…
Tags: leadership
How One Ice Cream Shop Growth Hacked Its Way to Success
Wed, 7 Jun 2017, in Leadership
When I was in high school, one of my first stints in the working world included helping out in a small ice cream shop while I was staying with my grandparents. A small, mom-and-pop place…
Tags: leadership
Why Everything Should Be Negotiated
Thu, 19 May 2016, in Entrepreneurship, General, Leadership, Marketing
In a Western country, everything is relatively logical, orderly and works how it should. No one would ever dream of jaywalking in Berlin or Copenhagen…
Tags: customer service, entrepreneurship, leadership, negotiation