Posts in the ‘Customers’ Category
Customer Service Blog
Why Customers Give the Silent Treatment
Thu, 29 Oct 2015, in Customers
Have you ever been so pleased after an interaction with a business establishment that you went out to tell the manager about what set the experience apart? Me neither.
Maybe you’ve been so upset at a rude cashier or an indifferent support agent that you took the time to reach someone higher up regarding this issue? I’ve done this before, but I can probably count the number of times on one hand…
Tags: customers
What Parenting Can Teach You About Customer Service
Tue, 13 Oct 2015, in Customers
photo credit Rachel KramerFor one, I am surprised that the phrase “The customer is always right” is still being used. Sure, it is associated with helping and giving – which are character strengths, especially in customer service. But sometimes our helpful intentions (as my granddad used to say) can give way to…
Tags: customers
Why Fire Bad Customers and How to Do it Right
Tue, 15 Sep 2015, in Customers
original photo credit Chris Walters“It’s always great to keep your options open” so the saying goes. Funny enough, this advice only goes so far. But how do you know when to stop?
It was something that Dr. Dan Ariely, a professor of behavioral economics at Massachusetts Institute of Technology wanted to get to the bottom of. His experiment explored how attached we are to…
Tags: customers
How Existing Customers Bring You New Customers: The 5 Step Process
Fri, 23 May 2014, in Customers
photo credit bfs_manHere’s a novel idea: Why spend money on marketing and PR when your customers can do it for you? When I think of a brand advocate I think of my little sister. All I have to do is think back twenty years and recall the extent of our friendship during that time. Although we had bouts of sibling rivalry, for the most part she was singing praises and supporting me publicly and privately all the same. There was no money or favors involved, it was simple…
Tags: customers
