Posts in the ‘Customers’ Category

Customer Service Blog

  • Why Customers Give the Silent Treatment

    Thu, 29 Oct 2015, in Customers

    Why Customers Give the Silent Treatment

    Have you ever been so pleased after an interaction with a business establishment that you went out to tell the manager about what set the experience apart? Me neither.

    Maybe you’ve been so upset at a rude cashier or an indifferent support agent that you took the time to reach someone higher up regarding this issue?  I’ve done this before, but I can probably count the number of times on one hand…

    Read more


  • What Parenting Can Teach You About Customer Service

    Tue, 13 Oct 2015, in Customers

    What Parenting Can Teach You About Customer Servicephoto credit Rachel Kramer

    For one, I am surprised that the phrase “The customer is always right” is still being used. Sure, it is associated with helping and giving – which are character strengths, especially in customer service. But sometimes our helpful intentions (as my granddad used to say) can give way to…

    Read more


  • Why Fire Bad Customers and How to Do it Right

    Tue, 15 Sep 2015, in Customers

    Why companies can't fire bad customersoriginal photo credit Chris Walters

    “It’s always great to keep your options open” so the saying goes. Funny enough, this advice only goes so far. But how do you know when to stop?

    It was something that Dr. Dan Ariely, a professor of behavioral economics at Massachusetts Institute of Technology wanted to get to the bottom of. His experiment explored how attached we are to…

    Read more


  • How Existing Customers Bring You New Customers: The 5 Step Process

    Fri, 23 May 2014, in Customers

    How Existing Customers Bring You New Customersphoto credit bfs_man

    Here’s a novel idea: Why spend money on marketing and PR when your customers can do it for you? When I think of a brand advocate I think of my little sister. All I have to do is think back twenty years and recall the extent of our friendship during that time. Although we had bouts of sibling rivalry, for the most part she was singing praises and supporting me publicly and privately all the same. There was no money or favors involved, it was simple…

    Read more


Help Desk by Helprace