Posts in the ‘Customer Service’ Category
Customer Service Blog
Why 24/7 Support is the Best Way to Attract Customers
Wed, 7 Oct 2015, in Customer Service
photo credit Mike MozartWhen done right, your website can be an extra sales person or customer service representative working around the clock on your behalf.
Now, who wouldn’t like that?..
Tags: customer service
How Speed Kills in Customer Service
Thu, 17 Sep 2015, in Customer Service
photo credit Gabriela PintoIn pursuit the unattainable, many companies are frantically pushing their limit in delivering faster service.
We correlate faster service with happier customers – and ultimately more of them.
As customers, we are embracing speed because the accessibility and quality of information available to us is on the increase. Since speed is easy to measure and manage, shouldn’t companies that offer the fastest service win out?..
Tags: customer service
Treat Feedback Like a Mirror for Your Business
Wed, 26 Aug 2015, in Customer Service
We’ve been preoccupied with our image since we learned of our reflections in streams and pools of water. As humanity evolved, we’ve learned to polish reflective materials all the way until glass was invented during the middle ages. The rest, as they say – is history.
Avoiding mirrors for any length of time would be an impossible task for most of us. I’m not talking about…
Tags: customer service
Top 10 Things not to Say to Angry Customers
Thu, 26 Jun 2014, in Customer Service
When customers are angry, they require extra care, attention and understanding. Teach your customer service reps to place themselves in a position of spending their hard-earned money for a product that failed to meet their expectations. Handling a difficult customer isn’t about saying the “right” thing – rather, it’s about not saying the “wrong” thing at the most tempting moment…
Tags: customer service
20 Customer Service Tips from Helprace
Thu, 5 Jun 2014, in Customer Service, Helprace
The modern customer is very different from customers from 10 or even 5 years ago. With the development of web 2.0 and social networking, today’s customers can afford to be extra picky and discerning in their choices. With Google at their disposal, customers are one click away from either being turned off or intrigued enough to read more. With the average attention span of online users lasting just a few seconds…
Tags: customer service
Why Online Customer Service Matters in 2014 and Beyond
Wed, 28 May 2014, in Customer Service
photo credit peterm7It’s estimated that 90% of all data on the internet has been generated within the last two years. As the amount of information increases, value is reduced. It’s expected that information management and organization will be at the forefront of companies looking to connect with their customers. Customers are connected and this is becoming…
Tags: customer service
5 Things Businesses Should Learn From the Lemonade Stand
Thu, 22 May 2014, in Customer Service
photo credit aidanmorganRunning a lemonade stand, like building a tree house is a rite of passage for many kids. While a fun activity, parents should realize that running a lemonade stand can be a great learning experience, too. Not only do kids learn a great deal about marketing, customer service and the importance of earning a dollar, selling lemonade breaks the monotony of a summer vacation!
Tags: customer service
