Hosted Customer Service - Helprace
Is there a reason for hosted (or cloud hosted) customer service? Is it a better idea to go for hosted - or start offering on-premise customer service instead?
Ever since the dawn of time, we have been using clunky help desk software. This means that some organizations are used to communicating in a way that may be cumbersome. Cloud software (and cloud hosting) revolutionized the way information is transferred.
Helprace is one of the top customer service software on the market today. It's built as one of the most intuitive websites of today, making it easy for companies of any size to start using it - and just as easy to scale over larger teams, product line and user bases.
Why even go with something that is hosted customer service?
Companies are concerned with security, privacy and ease of use. That means, they don't want to sacrifice speed, uptime, support quality or reliability of their software. As such, more companies started demanding a top-notch hosted customer service software that works in an "invisible" manner.
Self-hosted customer service
When it come to being self-hosted, you must take care of upgrades and maintenance issues. Then, there is the issue of accessibility. Is your self-hosted customer service software up to the task? Your knowledge base must be accessed on all devices, from all countries and on any language. This is something that can prove a challenge if you run it internally.
Cloud-hosted customer service
Some cloud-hosted customer service are reliable, lightweight and robust. What makes it a better customer service software? There is no worries about the number of tickets, customers or products or the attachments you add to your help desk, community or knowledge base. Your hosted customer service remains the same, with the same lighting speed even during peak support times.
Use the best of both worlds
Want a little bit of both? Could you offer a self-hosted with a cloud-hosted customers service? Sure. You can create backups to store offline with the Helprace API, which allows you to keep support offline if you need to.
What hosted customer service system is right for you?
Ultimately, this is only up to you. Helprace gives your company, your support agents and users the ease and convenience of hosted customer service. Explore various time-saving features such as reports, moderation, workflows, activity feed and more. Find out how Helprace can help today by signing up for a free, 30-day trial.
