Create Public or Private FAQ Portals

Create Public or
Private FAQ Portals


Gather Feedback Anywhere on Your Site

Gather Feedback
Anywhere on Your Site


Collect Questions from Phone Calls

Collect Questions
from Phone Calls

Focus on Questions that Matter

Get More Control Over Customer Interactions

  • Hassle Free Posting

    Allow users to ask questions without the need to register or log in

  • Duplicate Detection

    Similar content finder for teams to detect and merge duplicates

  • Close to Comments

    Lock resolved discussions automatically or disable comments when needed

  • Moderation

    Approve posts before they go live or review them afterwards

Focus on Questions that Matter

Capture Different Perspectives

Reduce Complaints and Misunderstandings

  • Set Status

    Update and inform customers of question status

  • Vote

    Vote for an important topic or helpful answer

  • Show Related Topics

    Similar posts keep the answer within reach

  • Follow Discussions

    Subscribe to topic updates that matter to you

  • Share with Others

    Share topics on social media or by email

  • Mark Best Reply

    Pin the best answer to the top of the discussion

  • Discuss

    Talk to prospects, customers and team members

Capture Different Perspectives Reduce Complaints and Misunderstandings

Get Fewer Repeat Questions

Integrate your contact form with your FAQ site

Show relevant articles

Get Fewer Repeat Questions

Boost Team Productivity

Powerful FAQ Management Tools

  • Actions on Behalf of Users

    Post and vote on behalf of those that don't have time to participate

  • Merge Topics Together

    Merge duplicates & combine discussions into one

  • Activity Stream

    Catch everything that happens within your community

  • Intelligent Search

    Find what you need with a simple search that indexes answers in real-time

  • Topic Linking

    Easily link to content in tickets, articles and other topics

  • Answered & Unanswered

    Distinguish between questions that have and haven’t been addressed

Powerful FAQ Management Tools

Make Helprace Your Own

  • Don't Hold Back

    Share all types of graphics, code snippets and videos in discussions

  • Change the Layout

    Customize the header, footer and CSS of your community

  • Create Multiple Sites

    Create separate FAQ sites to accommodate multiple products, services or departments

  • Private Forums

    Make your entire community private or restrict access to specific forums

  • Multiple Languages

    Create your community in any language

  • Custom Domain

    Make your brand stand out. Assign a custom domain alias to your community

Make Helprace Your Own

Teams, User Groups and Organizations

  • User Groups

    Create a questions and answers site for a specific audience, customer segment or user requirements

  • Team Access

    Control who can access your FAQ. Set restrictions for various teams and staff groups

  • Organizations

    Restrict access to your questions and answers to a specific organization

Teams, User Groups and Organizations Helprace Teams, User Groups and Organizations

Works on All Devices

Works on All Devices

We're Not Done Yet!

You Might Like These Too

  • Convert Topics

    Move community topics to other feedback types and categories

  • Categories

    Organize and divide your community up for more specific discussions

  • Search Suggestions

    Search hints and suggestions retrieve content from across your Helprace

  • Agent Collision Detection

    Avoid overwrites and duplicate submissions by team members

  • Crowdsource Your Support

    Let customers help each other and reduce support loads for your team

  • Developer API

    Integrate your community with your website or app using Helprace REST API

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

+ 100s more features

Awesome Customer Service in Every Industry

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

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