Portal
Create Public or
Private FAQ Portals
Widget
Gather Feedback
Anywhere on Your Site
Phone
Collect Questions
from Phone Calls
Focus on Questions that Matter
Get More Control Over Customer Interactions
- Hassle Free Posting
Allow users to ask questions without the need to register or log in
- Duplicate Detection
Similar content finder for teams to detect and merge duplicates
- Close to Comments
Lock resolved discussions automatically or disable comments when needed
- Moderation
Approve posts before they go live or review them afterwards
Capture Different Perspectives
Reduce Complaints and Misunderstandings
- Set Status
Update and inform customers of question status
- Vote
Vote for an important topic or helpful answer
- Show Related Topics
Similar posts keep the answer within reach
- Follow Discussions
Subscribe to topic updates that matter to you
- Share with Others
Share topics on social media or by email
- Mark Best Reply
Pin the best answer to the top of the discussion
- Discuss
Talk to prospects, customers and team members
Get Fewer Repeat Questions
Integrate your contact form with your FAQ site
Show relevant articles
Boost Team Productivity
Powerful FAQ Management Tools
- Actions on Behalf of Users
Post and vote on behalf of those that don't have time to participate
- Merge Topics Together
Merge duplicates & combine discussions into one
- Activity Stream
Catch everything that happens within your community
- Intelligent Search
Find what you need with a simple search that indexes answers in real-time
- Topic Linking
Easily link to content in tickets, articles and other topics
- Answered & Unanswered
Distinguish between questions that have and haven’t been addressed
Make Helprace Your Own
- Don't Hold Back
Share all types of graphics, code snippets and videos in discussions
- Change the Layout
Customize the header, footer and CSS of your community
- Create Multiple Sites
Create separate FAQ sites to accommodate multiple products, services or departments
- Private Forums
Make your entire community private or restrict access to specific forums
- Multiple Languages
Create your community in any language
- Custom Domain
Make your brand stand out. Assign a custom domain alias to your community
Teams, User Groups and Organizations
- User Groups
Create a questions and answers site for a specific audience, customer segment or user requirements
- Team Access
Control who can access your FAQ. Set restrictions for various teams and staff groups
- Organizations
Restrict access to your questions and answers to a specific organization
Works on All Devices
We're Not Done Yet!
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- Convert Topics
Move community topics to other feedback types and categories
- Categories
Organize and divide your community up for more specific discussions
- Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
- Agent Collision Detection
Avoid overwrites and duplicate submissions by team members
- Crowdsource Your Support
Let customers help each other and reduce support loads for your team
- Developer API
Integrate your community with your website or app using Helprace REST API
- Feedback Widget
A tab on your website for customers to search for articles and provide feedback
- SSO
Integrate Helprace with the sign in system of your app or website
- Webhooks
Relay data to your system. Call a script on your server during events in Helprace
Awesome Customer Service in Every Industry
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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