Issue Tracking and Issue Management Software - Helprace

Do you need issue management software? That’s a difficult question to answer. But issues, bugs and defects can throw a wrench in your product development cycle or product feedback initiative. And trying to handle all these tasks and bugs can be considered to be issue tracking, bug tracking and the like. In the end, it’s all a difficult job to do good.

This is essentially what issue tracking inspired task management is all about. It is designed to be a collaborative endeavor. How these issues tracking processes are implemented, tracked and executed can mean the success or failure of a project.

Do you need issues tracking or bug management software?

Why should you worry about your issue tracking? What if you don’t even need it? Aside from idea management, which can help in product prioritization and establish a direction in which your company can grow, it’s just as important to NOT get carried away with all the future features and think about the issues you’re facing now.

An issue management system will always ensure that you’re on top of all the tasks. These tasks are designed to offer you the clarity in data-driven decision organization. All this is a result of a feedback cycle that Helprace offers as part of its support solutions.

Extensive User Options with your issue tracking page

An unanswered question is filtered out in your admin panel, activity feed or moderation feed. Furthermore, if your customers don’t have the time to voice their issue, bug or complaint, you can do it for them, even without leaving your admin panel. For example, you can add issues on behalf of users, vote for issues on behalf of users. You can also control content on your page – including the order these issues show up. In short, there’s a full array of issue management options available to your disposal.

Organize issues by issue tracking progress or importance

One great feature of Helprace (which also applies to its FAQ software component) is that is has colorful badges you can assign to the statuses of various issue tracking stages. This is easily accessible and always draws your attention to what’s most important. Filter through them with your activity and moderation, and easily switch the status once it gets enough votes from your user base.

Flexible exportation of your issue tracking documentation

If you have an existing document depository, you can export data with the use of the Helprace API or Webhooks. You can also enable SSO (single sign-on) or restrict IPs, or disable anonymous logins. In short, your privacy and access preferences are treated with importance at Helprace.

It doesn’t matter how many problems or issues you deal with. Add them to sub-categories or add separate forums or even private ones for internal issue tracking. Best of all, organize your data the exact way you want it to appear on your self-service portal. You can design your site the exact way you want, complete with full integration to other Helprace support offerings (namely the help desk and community options).

Project management software capabilities of issue tracking

Working as a team is not easy. The more people you have, and the more customers you have, the easier it is to get out of touch with everyone. Issues can get overlooked, critical bugs missed and defects ignored. Just keeping an excel sheet with your problems will not suffice – even an internal knowledge base software just won’t work. There’s just too much things to do during the day and all these lists and documentation can get quickly piled on and lost in the jumble of the daily grind.

So with adequate bug tracking (also known as issue tracking) software, all your questions and issues will be managed easily with the support portal in place.

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