Customer Service Page - Helprace
Want to make customers happy with impeccable support? Want to solve issues before they turn into problems and dissatisfied customers?
Consider making the switch to a Helprace customer service page - a singular page for your help desk, documentation, customer community and feedback management.
Build a customer-friendly customer service page
When deciding on a customer service page, it should be easy to use for your customers.
Customers also have the ability to log into their profile and set email notifications, profile data and other settings.
Dress up your customer service page with CSS, custom header and footer & ensure your knowledge base matches your brand.
Custom access to your customer service page
Helprace gives you a large amount of options as to what kind of access you want to offer to your users. This allows you to offer a specific user experience - for exactly the right reasons.
Set user or agent permissions according to your needs. Set certain forums private, SSO, sign in and log in requirements.
The right answer wherever the customers are
The majority of help desk requests can be solved before they reach the ticket or "problem" stage. A customer request can be a question, idea. An answer can be found in the documentation or in the form of a comment - right on your customer service page.
Similarly, Helprace gives users the right answer in the form of sidebar suggestions, search hints with Tags and more. In the end, this offers customers answers before they ever hit "send".
Helprace also gives you maximum flexibility in how your self-service works. Extract all of the data via API and set data externally via Webhooks.
A customer service page to reduce requests
The amount of customer service requests aimed towards the support department can only get deflected if the right information is offered to the user.
With the right customer service page, you'll be able to offer your users the means to perform their required tasks, log into their profile, share feedback or submit a request.
Sounds like something you're looking for? Consider signing up for your free Helprace 30-day trial and build an easy-to-use customer service page.
