Customer Service Website - Helprace
If you're looking to build a customer service website that fits your company or organization like a glove, you need to understand your own customer service needs extremely well.
And when selecting the best customer service software out there, keep an eye on agent productivity, customer satisfaction, ease of use or on-boarding.
These little things are frequently overlooked by those looking to grow into a customer service website.
What is a customer service website anyway?
Some can think of a help desk software, a community, a faq website or a product feedback portal. Indeed, a customer service website can mean many things to many people.
This also means that when asked for a customer service page, you should be well aware of everything that may change as a result of it.
A customer service website as a self-service system
Many companies out there claim to offer great self-service portal experiences. However, how many of them actually do? Giving your customers more options is always going to score points with them.
Ensuring your customer service website is in line with your business
Did you know? Over 90% of customers claim that a great customer service website will deflect 50% or more tickets away from their help desk.
That is a huge number - and it's backed up by leading minds. For example, Gartner claims that a customer service website also can reduce support costs at least 25%. All this makes sense, since your agent have more time to address more difficult tickets.
Customer satisfaction goes up with a customer service website
So what does it all mean? The support department is heavily reliant on a customer-facing (community) or an agent-facing (admin panel) support system.
This helps increase transparency, organizational capacity while ensuring that customers are taken care of. So those using old-fashioned email platforms haven't had a better reason to witch to Helprace, the all-in-one platform for your support needs.
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