Customer Support for Service Industry - Helprace
Every case is personalized with service customer support
Stay on top of all service customer support cases – whether the summer season is picking up or you're low on staff. Fluctuating service customer support levels are enough to drive away customers, and in the competitive nature of the service industry, you can't afford this to happen.
Whether you're a small startup or a sprawling enterprise with a large client base and offices all over the world, you can't rely on a simple inbox. You need a centralized inbox with a support portal that's virtually unlimited when it comes to customization options. Helprace allows you to gather all possible requests - whether they are tickets to your help desk, knowledge base comments, questions, ideas, problems or praise. Close the feedback loop by keeping customers informed about all and every development to their requests.
If you're stuck with phone, email or an inefficient customer support program, you'll have to juggle between all these channels, maintaining logs and windows on your desktop. Helprace service customer support suite is designed to make your life easier.
Use one service customer support app!
There's no reason to have your service customer support strewn all over the place. Your customers place high importance on your business and your ability to provide quick, informed responses when prompted. Helprace service customer support is designed to cross over all support channels; the help desk, knowledge base, customer feedback community & feedback tab. Helprace offers everything in a single platform so your agents never have to open a new window or app.
In addition, there are many productivity features to keep large volumes of tickets resolved and for customers to be able to help themselves quickly.
For example, the help desk features cutting-edge workflow and collaboration features to save agents time. Tickets can work behind the scenes according to triggers, automations and service levels agreements. Collaboration tools such as internal notes for agents, canned replies and macros allow staff to solve tickets in record time.
And, since your Helprace is SEO-friendly, its pages are designed to keep the title of the topic in the URL. Since Google picks up pages that match the query, your portal page will show up in results, drawing search engine visitors and potential customers to your site. The best part is that it doesn't require any money spent on promotion or marketing on your part!
Give Helprace a try and start providing service customer support
Helprace is an ideal solution for any service industry out there. Since it's based on the cloud, there's no need to worry about maintenance, updates or scaling. Everything just "works" behind the scenes, allowing you to focus on helping customers and growing your business!
If you're interested in providing service customer support for your service industry take a look at the Helprace tour. Think about giving us a try to see how Helprace can revolutionize the way you do support.