Customer Service for Service Industry - Helprace
Benefits of using Helprace service industry customer service software:
A customer service software for the service industry
With about half of all worldwide occupations falling into the service category, service customer service is now more important than ever. Customer relationships are not a one-time thing and require constant nurturing through feedback and engagement.
Rapid developments in the service industry relative to client needs are quickly shaping how the service industry reacts to these needs. Service industries that are serious about support need to be able to answer customers on time. Helprace gives you a number of workflow features including behind-the-scenes triggers and service levels. Ensure your support benchmarks aren't breached and customers always receive the support they've asked for.
Give staff members the ability to collaborate behind the scenes, whether it's with canned responses, private notes and more. Create a new level of engagement among support staff by opening up a private portal for collaboration. This is particularly useful if you have lots of participants that are required to collaborate on projects, tasks and more.
Create a service customer service platform for your business
What sets Helprace apart is that your interface keeps everything organized. Whether or not you have multiple brands that require unique support, your online service should be an extension of your real life service. Create a platform specific to your service organization to cater to your clients in every way possible, through a knowledge base, community or by simply sending in a request. This allows you to keep customer conversations in one place.
What does all this mean? Support specialists are able to keep up-to-date on every conversation and close the feedback loop every time. At the same time, they save precious time by populating the self-service portal with common questions and how-to docs.
And for the user, the support portal is a breeze to use. When typing in their query, users are given search suggestions of all the possible conversations in the portal. There's also the ability to jump to related articles regardless of what page you're on in the portal. All this keeps answers within easy reach for your users.
Internal conversations in check with service customer service
Your company cannot function without exceptional support – and the only way to achieve this is having the right context to make an appropriate response. You get to see your customer's profile and community activity in your service customer service admin panel. Have agents escalate and seamlessly collaborate regarding tickets with the coworker or manager. All while the customer gets a simple, personalized experience on the other end - one that makes them feel valued and appreciated.
Want to streamline your support, workflows and communications with a single app? Give Helprace service customer service platform a good look in our tour and start providing incredible service customer service in a few minutes!