Solutions at Every Turn

Make it easy to search, discover and share

  • Knowledge Base

    Publish documentation, tutorials, best practices and other company content

  • FAQ Discussions

    Tap into your user base for relevant questions and solutions to them

  • Feedback Collection

    Discover opportunities. Collect, prioritize and implement user-generated ideas

  • Issue Tracking

    Allow users to report issues and give closure with progress updates

  • Testimonials

    Encourage customer loyalty and offer a venue for positive word-of-mouth

Make it easy to search, discover and share

Engage and Collaborate

Foster Discussions Between Teams and Customers

  • Set Status

    Update and inform customers of your roadmap

  • Vote

    Vote for an important topic or helpful answer

  • Show Related Topics

    Similar posts keep the answer within reach

  • Follow Discussions

    Subscribe to topic updates that matter to you

  • Share with Others

    Share topics on social media or by email

  • Mark Best Reply

    Pin the best answer to the top of the discussion

  • Discuss

    Talk to prospects, customers and team members

Engage and Collaborate Foster Discussions Between Teams and Customers

Make the Most of Self-Service

Show related topics in contact form

Make the Most of Self-Service

Boost Team Productivity

Powerful Community Management Tools

  • Multiple Voting Options

    Incremental voting, vote limiting and vote locking

  • Agent Collision Detection

    Get alerts when a team member is editing an article

  • Actions on Behalf of Users

    Post and vote on behalf of those that don't have time to participate

  • Merge Topics Together

    Merge duplicates & combine discussions into one

  • Activity Stream

    Catch everything that happens within your community

  • Moderation

    Approve posts before they go live or review them afterwards

  • Easy Article Linking

    Easily link to content in articles

Powerful Community Management Tools

Make Helprace Your Own

  • Don't Hold Back

    Share all types of graphics, code snippets and videos in discussions

  • Change the Layout

    Customize the header, footer and CSS of your self-service portal

  • Multiple Products

    Create discussion boards to accommodate multiple products or departments

  • Private Forums

    Make your entire self-service portal private or restrict access to specific forums

  • Multiple Languages

    Create your self-service portal in any language

  • Custom Domain

    Make your brand stand out. Assign a custom domain alias to your self-service portal

Make Helprace Your Own

Teams, User Groups and Organizations

  • User Groups

    Create a knowledge base and place of discussion for a specific user base or many customer segments

  • Team Access

    Control who can access your portal. Set access restrictions for all teams and staff groups

  • Organizations

    Restrict self-service access to users of a specific organization or affiliation

Teams, User Groups and Organizations Helprace

Works on All Devices

Works on All Devices

We're Not Done Yet!

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  • Hassle Free Posting

    Allow users to start discussions without signing up

  • Convert Topics

    Move community topics to other feedback types and categories

  • Categories

    Organize and divide your self-service portal up for more specific discussions

  • Lock Comments

    Lock resolved discussions automatically or enable comments when needed

  • WordPress Integration

    Sign in to Helprace using WordPress or add a feedback widget to your WordPress site

  • Crowdsource Your Support

    Let customers help each other and reduce support loads for your team

  • Duplicate Detection

    Similar content finder for teams to detect and merge duplicates

  • Search Suggestions

    Search hints and suggestions retrieve content from across your Helprace

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Developer API

    Integrate your self-service portal with your website or app using Helprace REST API

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

+ 100s more features

Awesome Customer Service in Every Industry

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

Looking for More?

Learn more about our other solutions and apps

Self-Service Software