Solutions at Every Turn
Make it easy to search, discover and share
- Knowledge Base
Publish documentation, tutorials, best practices and other company content
- FAQ Discussions
Tap into your user base for relevant questions and solutions to them
- Feedback Collection
Discover opportunities. Collect, prioritize and implement user-generated ideas
- Issue Tracking
Allow users to report issues and give closure with progress updates
- Testimonials
Encourage customer loyalty and offer a venue for positive word-of-mouth
Engage and Collaborate
Foster Discussions Between Teams and Customers
- Set Status
Update and inform customers of your roadmap
- Vote
Vote for an important topic or helpful answer
- Show Related Topics
Similar posts keep the answer within reach
- Follow Discussions
Subscribe to topic updates that matter to you
- Share with Others
Share topics on social media or by email
- Mark Best Reply
Pin the best answer to the top of the discussion
- Discuss
Talk to prospects, customers and team members
Make the Most of Self-Service
Show related topics in contact form
Boost Team Productivity
Powerful Community Management Tools
- Multiple Voting Options
Incremental voting, vote limiting and vote locking
- Agent Collision Detection
Get alerts when a team member is editing an article
- Actions on Behalf of Users
Post and vote on behalf of those that don't have time to participate
- Merge Topics Together
Merge duplicates & combine discussions into one
- Activity Stream
Catch everything that happens within your community
- Moderation
Approve posts before they go live or review them afterwards
- Easy Article Linking
Easily link to content in articles
Make Helprace Your Own
- Don't Hold Back
Share all types of graphics, code snippets and videos in discussions
- Change the Layout
Customize the header, footer and CSS of your self-service portal
- Multiple Products
Create discussion boards to accommodate multiple products or departments
- Private Forums
Make your entire self-service portal private or restrict access to specific forums
- Multiple Languages
Create your self-service portal in any language
- Custom Domain
Make your brand stand out. Assign a custom domain alias to your self-service portal
Teams, User Groups and Organizations
- User Groups
Create a knowledge base and place of discussion for a specific user base or many customer segments
- Team Access
Control who can access your portal. Set access restrictions for all teams and staff groups
- Organizations
Restrict self-service access to users of a specific organization or affiliation
Works on All Devices
We're Not Done Yet!
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- Hassle Free Posting
Allow users to start discussions without signing up
- Convert Topics
Move community topics to other feedback types and categories
- Categories
Organize and divide your self-service portal up for more specific discussions
- Lock Comments
Lock resolved discussions automatically or enable comments when needed
- WordPress Integration
Sign in to Helprace using WordPress or add a feedback widget to your WordPress site
- Crowdsource Your Support
Let customers help each other and reduce support loads for your team
- Duplicate Detection
Similar content finder for teams to detect and merge duplicates
- Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
- Feedback Widget
A tab on your website for customers to search for articles and provide feedback
- SSO
Integrate Helprace with the sign in system of your app or website
- Developer API
Integrate your self-service portal with your website or app using Helprace REST API
- Webhooks
Relay data to your system. Call a script on your server during events in Helprace
Awesome Customer Service in Every Industry
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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