Customer Support for Nonprofit - Helprace
Start giving world-class non-profit customer support
As a non-profit, you rely on your own involvement and passion more than financial gain, that's why you deserve the best in non-profit customer support software. You deserve personalized customer service with wide reach that will build trust in your user base. You may also have a small workforce and limited resources allocated to your cause, which makes achieving your goals that much more difficult. That's exactly why we created a non-profit customer support software suite.
Having the right information at the right time is essential in order to save time and money in your operations. Staff or volunteers in your operation have a number of productivity tools to point customers to the right question. For example, Helprace offers a feature-packed help desk system, knowledge base and customer community system centralized in one admin panel. This makes it easy to be there for customers when they need it most.
That means agents can collaborate on tickets, moderate the community and knowledge base with minimal effort. Productivity tools such as triggers, service levels and private notes all add to the ease it takes to route and solve tickets in just a few seconds.
A scalable platform for your non-profit customer support
You never know where your operation will take you a few years from now, so we've built scalability as standard fare in your non-profit customer support. Our software is based on the cloud, so you can divide your organization into spaces, offer multi-agent support and have it available 24/7 on secure servers. Your non-profit customer support never skips a beat, no matter the time of day or how many customers are signed on.
There's also no need to worry about maintenance, upgrades or doing anything to get your help desk working - it's all done by us so you can focus on providing amazing support. That's because we want you to focus on your organization, donors and sponsors.
Start providing non-profit customer support immediately!
NGOs and non-profit businesses are usually placed under larger constraints than smaller businesses. That's because non-profits need to do communication, networking and manage customer feedback with a lot less available to them. In order to save time, customers have many ways to reach you and solve their own issues too.
For example, by building a library of answers via the knowledge base, you can simplify the procedures for all participants involved. Best of all, when users type in a search query, a number of suggestions from across all channels are generated, keeping everything streamlined and easily accessible.
If you want to succeed, you must constantly listen to customers through all non-profit customer support channels. After all, customers drive your business forward. Never miss any feedback: users give praise, suggest an opinion, ask a question and report a problem. Then, your agents can sort feedback by votes and see exactly what to improve in your business as well as non-profit customer support.