Customer Service for Nonprofit - Helprace
Benefits of using Helprace non-profit customer service software:
Use purpose-built non-profit customer service software
A strong non-profit presence is all about awareness. To reach awareness, you must communicate with your customers, educate them and empower them to make decisions for themselves. There are also administrative duties, bookkeeping and team management that you have to do.
In the same breath, it's important to be efficient and effective on all levels of operations, which is inherently hard when you're using complex or subpar tools. Customers keep sending requests, agents don't know what's happening to them and everyone loses track of what's going on.
It's all a big drag without a non-profit customer service software to help improve your team's workflow, manage customer requests and even attract new ones along the way. Helprace is your one-stop, all-in-one support and collaboration tool including a help desk, knowledge base and feedback community.
Tackle your cases with a non-profit customer service app
When the going gets tough and it seems like you can't handle your cases, the culprit is usually poor non-profit customer service software or lack thereof. You must have a solid non-profit customer service process in place since the agents you're staffing must constantly shoot off quality replies. This means help desk tools like search, filters, categories, escalations and automation functions so that your agents can focus on tickets instead of background tasks.
With Helprace, you can prioritize lists to see what matters most: sort by ticket tags, statuses and priority. This way, you waste a lot less time and keep every staff member highly productive. This level convenience is extended to the users, where it's easy to establish communication through the website, knowledge base, community or a private request.
This is done on the simple premise that users prefer to search first and ask questions later. As user types in their query, a list of answers is generated from all channels: updates, knowledge base, questions, ideas, problems and praise. Everything is highly customizable so you can select your own domain name, branding as well as the way your portal looks and feels. Also, if you wish to disable or enable some channels in private mode (only accessible to staff members), you can do that as well.
Add self-service to your non-profit customer service
Helprace doesn't require any technical expertise to set up and start using. Since it's hosted on secure cloud, all maintenance and upgrades are done by our skilled teams. All this decreases expenditures and empowers your team to work on improving support - building relationships with those who matter the most to your non-profit organization.
As a non-profit customer service provider, you need to make the most of your limited resources. You must give your customers a chance to help themselves whenever possible, and that means being one step ahead of what may concern them. Introduce a knowledge base to your non-profit customer service experience and teach your users a thing or two about your cause.