For Customers
Public Docs
Self-Service Portal
For Employees
Private, Internal
Knowledge Base
Feature-packed Knowledge Base Software
- Intelligent Search
Find what you need with a simple search that indexes articles in real-time
- Add Multiple Products
Create multiple knowledge base sites to accommodate multiple products, services or departments
- Organize Your Articles
Arrange your categories and articles to appear in desired order
Say Hello to Productive Self-Service
- Effortless Content Creation
Showcase graphics, code snippets and videos in your articles
- Article Suggestions
Display similar content in sidebar based on your article
- Tag Your Pages
Control search relevance and organize content with tags
- Follow Discussions
Subscribe to article updates that matter to you
- Share with Others
Share articles on social media or by email
- Usefulness Rating
Allow customers to rate articles as useful or not useful
- Comment on Articles
Talk to prospects, customers and team members
Get Fewer Support Emails
Integrate your contact form with the knowledge base
Show relevant articles and avoid repeat emails
Made for Teams and Easy Collaboration
- Agent Collision Detection
Get alerts when a team member is editing an article
- Moderation
Approve comments before they go live or review them afterwards
- Lock Comments
Lock certain articles to comments or disable commenting altogether
- Easy Article Linking
Easily link to content in articles
- Multiple Languages
Build a knowledge base in any language
Make Helprace Your Own
- Don't Hold Back
Share all types of graphics, code snippets and videos in articles
- Change the Layout
Customize the header, footer and CSS of your knowledge base
- Private Docs
Make your entire knowledge base private or restrict access to specific sections
- Custom Domain
Make your brand stand out. Assign a custom domain alias to your knowledge base
Teams, User Groups and Organizations
- User Groups
Create a knowledge base or docs website for a specific user base, customer segment or audience
- Team Access
Control who can access your documentation. Set access restrictions for all teams and staff groups
- Organizations
Restrict knowledge base access to users of a specific organization or affiliation
Works on All Devices
We're Not Done Yet!
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- Activity Stream
Keep up to date with every event in your user portal with an activity feed
- Mark Best Replies
Promote the most useful comments to the top of the discussion
- Drafts
Keep working on articles and comments even if you leave without saving your work
- Categories
Organize and divide up your knowledge base for specific subject matter
- WordPress Integration
Sign in to Helprace using WordPress or add a feedback widget to your WordPress site
- Search Suggestions
Search hints and suggestions retrieve content from across your Helprace
- Feedback Widget
A tab on your website for customers to search for articles and provide feedback
- Save As Unpublished
Publish articles only when you're ready. Hide articles from view to work on them
- SSO
Integrate Helprace with the sign in system of your app or website
- Developer API
Integrate your knowledge base with your website or app using Helprace REST API
- Webhooks
Relay data to your system. Call a script on your server during events in Helprace
- Badge Notifications
Be aware of posts in the moderation queue with a handy notification badge in the menu and browser tab
Awesome Customer Service in Every Industry
Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.
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