For Customers

Public Docs

Public Docs
Self-Service Portal

For Employees

Private, Internal Knowledge Base

Private, Internal
Knowledge Base

Feature-packed Knowledge Base Software

  • Intelligent Search

    Find what you need with a simple search that indexes articles in real-time

  • Add Multiple Products

    Create multiple knowledge base sites to accommodate multiple products, services or departments

  • Organize Your Articles

    Arrange your categories and articles to appear in desired order

Feature-packed Knowledge Base Software

Say Hello to Productive Self-Service

  • Effortless Content Creation

    Showcase graphics, code snippets and videos in your articles

  • Article Suggestions

    Display similar content in sidebar based on your article

  • Tag Your Pages

    Control search relevance and organize content with tags

  • Follow Discussions

    Subscribe to article updates that matter to you

  • Share with Others

    Share articles on social media or by email

  • Usefulness Rating

    Allow customers to rate articles as useful or not useful

  • Comment on Articles

    Talk to prospects, customers and team members

Say Hello to Productive Self-Service

Get Fewer Support Emails

Integrate your contact form with the knowledge base

Show relevant articles and avoid repeat emails

Get Fewer Support Emails

Made for Teams and Easy Collaboration

  • Agent Collision Detection

    Get alerts when a team member is editing an article

  • Moderation

    Approve comments before they go live or review them afterwards

  • Lock Comments

    Lock certain articles to comments or disable commenting altogether

  • Easy Article Linking

    Easily link to content in articles

  • Multiple Languages

    Build a knowledge base in any language

Made for Teams and Easy Collaboration

Make Helprace Your Own

  • Don't Hold Back

    Share all types of graphics, code snippets and videos in articles

  • Change the Layout

    Customize the header, footer and CSS of your knowledge base

  • Private Docs

    Make your entire knowledge base private or restrict access to specific sections

  • Custom Domain

    Make your brand stand out. Assign a custom domain alias to your knowledge base

Make Helprace Your Own

Teams, User Groups and Organizations

  • User Groups

    Create a knowledge base or docs website for a specific user base, customer segment or audience

  • Team Access

    Control who can access your documentation. Set access restrictions for all teams and staff groups

  • Organizations

    Restrict knowledge base access to users of a specific organization or affiliation

Teams, User Groups and Organizations Helprace

Works on All Devices

Works on All Devices

We're Not Done Yet!

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  • Activity Stream

    Keep up to date with every event in your user portal with an activity feed

  • Mark Best Replies

    Promote the most useful comments to the top of the discussion

  • Drafts

    Keep working on articles and comments even if you leave without saving your work

  • Categories

    Organize and divide up your knowledge base for specific subject matter

  • WordPress Integration

    Sign in to Helprace using WordPress or add a feedback widget to your WordPress site

  • Search Suggestions

    Search hints and suggestions retrieve content from across your Helprace

  • Feedback Widget

    A tab on your website for customers to search for articles and provide feedback

  • Save As Unpublished

    Publish articles only when you're ready. Hide articles from view to work on them

  • SSO

    Integrate Helprace with the sign in system of your app or website

  • Developer API

    Integrate your knowledge base with your website or app using Helprace REST API

  • Webhooks

    Relay data to your system. Call a script on your server during events in Helprace

  • Badge Notifications

    Be aware of posts in the moderation queue with a handy notification badge in the menu and browser tab

+ 100s more features

Awesome Customer Service in Every Industry

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

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