Customer Support for Education - Helprace
Giving support as part of your education customer support
Forget about having your agents stay on the phone all day - It’s much easier and convenient to manage student cases with the right online education customer support software. Helprace has built in filtering, tagging and escalating tools allowing you to arrange and assign tickets by urgency and category. Best of all, your education customer support stays personalized and scalable during those crucial enrollment periods.
Your educational support system should be designed to save agent time and point students to the right answer. This is particularly true during the busy frosh week or the pre-exam period. It's particularly difficult to keep all customers happy and provide them with prompt responses during this time.
Things can be easier with a self-service system and feedback community by Helprace. Students can ask questions, submit ideas, share concerns or praise with other users and staff can jump in to provide responses. For every new school year you can set up a dedicated forum to keep users informed right at the source. When a certain school year passes, the portal can be hidden from view, while still being available internally.
Add a self-service portal to your education customer support
With modern students using Facebook and Twitter full blast, it makes sense to extend social engagement to your education customer support. Now students will be able to find the necessary forms, guides and whatever you decide to publish from your education customer support admin panel. See whether your audience votes documents up or down & see where your students stand with your institution!
The best part of Helprace is the ability to divide up your portal into spaces or categories, which allows you to use one account to support multiple departments or subjects. You can also edit access restrictions to your spaces, keeping certain areas of Helprace for internal use only. This is particularly useful if you must keep certain information hidden from your students. This can include test, assignments or just a discussion portal for staff members within that department.
Education customer support is incomplete without community built around your institution
As virtually all students are connected to Facebook, it's no secret that they can start sharing and talking about your educational material on social media. Helprace makes it easy to register and log in through your social media accounts as well as share every bit of content on social media, too. By giving your content more reach, your students will never have to second-guess themselves with regards to questions aimed at your institution.
Everyone knows a successful student community can grow with the student base and right social engagement. Just look at Facebook and twitter. The sooner you start engaging your students with education customer support software the better – so why not start by taking the Helprace education customer support tour today?