Customer Service for Education - Helprace
Benefits of using Helprace education customer service software:
Students and parents demand education customer service
Whether it’s the admission enrollment season in a college or a teacher-parent night in your local school to discuss student events, your support should be able to handle it all effortlessly.
Colleges for example are bombarded with lots of information that is sometimes difficult to make sense of. There are admission forms, financial aid forms, credit checks, meal plans and dorm arrangements. A Frequently asked questions site is not enough to deliver true education customer service to really set your school apart.
To make matters worse, this "crunch time" happens during the beginning of the school year, meaning all of these issues must be addressed at that time. This usually means a heavy workload for the support team and lots of repeat questions. Fortunately, there's an easier way: What if you could offer a self-service portal that could cut down the amount of people approach your help desk. What can your staff do with their free time? They can offer in-person or phone support, particularly those involving more pressing issues.
With the advent of social media, it's no surprised that today's students are more informed than ever. As a result, they would be more apt to using social software that would allow them to quickly and easily learn the ropes of your community.
K-12 schools need education customer service, too
During the start of school year or before a big school event, you can get bombarded with email and phone requests. However, it doesn’t have to be that way. Channel requests using your email account, or have your users send requests through your community – they all get converted into tickets using Helprace education customer service software.
Helprace features many productivity and collaboration features that could prove truly useful to your staff. For example, case rules (consisting of triggers, automations and service levels) allows you to keep tickets working behind the scenes, as certain conditions are met. There are also shortcuts such as views, canned responses and easy ticket retrieval using tags.
All this makes allows you to keep support going smoothly regardless of the numbers of tickets, students or traffic you're getting to your site.
Your internal support benefits from education customer service
Ever wonder if there’s an easier way to manage requests for professors who run low on photocopy toner or paper for their printer? Solve internal requests instantly with Helprace education customer service ticket manager and self-service portal.
You can even set your self-service portal and feedback community to private mode so that it's only accessible to your staff. By dividing your portal into "spaces", you can correspond these categories with your departments or customize their access permissions.
Why not take a look at Helpdesk education customer service tour. Perhaps even consider giving us a free try to give an edge to your education customer service.