Customer Support for Design - Helprace
Designers know design. Let us take care of design customer support.
The design process requires a simple line of communication between the customer and the business. Customers need a simple and easy way to demand updates, asking questions and selecting price packages. Unfortunately, many designers think they can just rely on email or an archaic help desk to do all their customer support for them.
In reality, they need a holistic, all-in-one help desk, collaboration and customer experience software that lets customers track their orders and voice their opinion when needed.
Most designers out there have their hands full. There's a lot to take care of: preparing design proposals, client consultations and the deadlines. Chances are, there's little time left over for dedicated design customer support. That's where Helprace design customer support software comes in, your one stop solution for the betterment of your online presence.
Allow customers to help themselves with design customer support
Involve your customers in your design process and inspire them to use their voice – all in a collaborative environment shared between the users, agents and even the design director. Simple how-tos and design guidelines can be uploaded from your design customer support admin panel by anyone in your team. Your design customer support community works the same way, relaying information to the agent interface.
However, not every design firm is the same. Some business owners don't want their customers to collaborate with each other and prefer to keep that collaboration internal. That's why you can enable or disable the ticketing system, knowledge base and community system. Or, you can hide them from the support portal, keeping them strictly internal.
There's also no need to worry about server maintenance, upgrades or downtime. Since everything is stored on secure cloud, there's no need to worry about file sizes, the number of tutorials, tickets or users you'd like to accommodate in your system. This way, you can focus about offering the best possible customer experience to your user base instead of managing your support system.
The Helprace design customer support software
The support suite by Helprace is there to simplify any communication you may have with your client. Since feedback is a very important part of support, you can collect it through 5 categories: questions, ideas, problems and praise. This way, customers are able to maintain their engagement with your design strategy and you can answer their questions within one simple admin panel.
Start using purpose-built design customer support software instead of juggling outdated email messages, social media requests and phone calls. Have everything accessible in one convenient program. If you would like more information about how the Helprace design customer support application can benefit your design firm, take a look at our tour.