Customer Service for Design - Helprace
Benefits of using Helprace design customer service software:
A dedicated design customer service application
The competitive nature of design and outsourcing is forcing many professionals to reconsider their design customer service strategy. Customers are also expecting a lot more from designers: they expect them to be on social media, on the phone and on the web to answer their questions. However, design isn't only about customer service. It's about collaboration, marketing and preparing and showcasing existing work. It's about having how-to guides to save on the number of repetitive requests you receive. What if you need to get in touch with a design expert to do a monthly update asap?
The thing is, a simple email or help desk system may simply be not enough for your operation. You must consider an all-in-one support and collaboration solution such as the one by Helprace.
Self-service and design customer service
A big client just walked through the door, and you must be on your best behavior to wow them. How will you accomplish that? Design professionals need to offer design customer service that will be consistent with their design philosophy.
Before deciding on a proposal, many clients prefer to see completed work and Helprace design customer service allows you to do that. Prospective clients can view your portfolio of finished work and end-users can vote on their favorite examples or future feature implementations. Your agents can review and publish all documentation from their design customer service admin panel.
No matter how many agents you have and how many users you have, you can be rest assured that everyone will receive prompt service. Agents can be assigned to specific tickets, set triggers and service levels and work together on tickets. This ensures that not a single request, reply or comment is lost in the pile. The support portal can also be customized based on how you run your business. For example, you can disable some feedback channels or the knowledge base component if it doesn't fit in with your design firm.
And, since Helprace is based on the cloud, there's no need to worry about downtimes, maintenance and upgrades. The number of files, categories, tickets, topics or users you can accommodate is also unlimited. Focus on growing your design business - as we take care of the software.
Your design customer service cases handled with confidence
The real gem of Helprace is that, unlike email, it makes tickets easy to manage and gives a bird's eye view of the customer based on these tickets.
Most of your private requests will consist of design-related graphics work. They can all be of varying urgency and importance. Categorize tickets by their service levels, tags, filters and use automations to direct your workflow for you. Collaborate with everyone on your team based on tags, private notes and macro actions. Best of all, your messages accommodate rich text, multimedia, image and video attachments – perfect for design customer service.