Customer Support for Car Dealer - Helprace
Don’t limit your car dealer customer support to your physical location! Provide full car dealer customer support experience starting from your website.
Don’t limit your reach within the physical world. With the amount of resources Helprace car dealer customer service software will grant you, you’ll be able to provide customer service like never before.
For example, if your clients have inventory questions or are interested in a certain model, you can upload relevant brochures and credit information directly to your car dealer customer support portal. Customers and agents can communicate in rich text format, attach images, videos and other documents. Now your customers, if they wish, may only need to visit you in person to pick up their new car!
In addition, an online portal can greatly increase the reach of your inventory. Since Helprace is based on the cloud, you're able to upload your inventory in the knowledge base with virtually unlimited categories for your automotive needs. Since customers are so savvy about shopping on the internet, they would rather seal the deal without pressure over the internet, too. That's why negotiating the price can be either done through the portal or privately through email.
It's easy for your agents, too: they can assign emails to their co-workers, assign tags, categorize them by urgency and set automated triggers or service agreements. There's also the ability for customers to track the status of their requests from the support portal, speeding up transparency and making the purchasing experience more pleasant.
Exceptional car dealer customer support means a smooth transition from online to offline service
Now that you’ve piqued your customer’s interest, how do you invite him or her to visit your dealership in person? This is where the car dealer customer support software comes in. Make your customer feel comfortable and in control without stepping out of the bedroom or taking off the slippers. Your Helprace car dealer customer support suite gives you an opportunity to make a vehicle purchase experience as transparent as can be.
Helprace also lets you customize your ticketing system and support portal. If you want to disable the knowledge base and feedback community (for example, they don't align with your dealer's support vision), you can do that with ease. Another option is to keep your portal private for internal communication only or limit sign ins by invitation or SSO. This may be useful if your customer base contains VIP clients and you want to control who visits or participates in your community.
In short, it's all up to you how you want to support your customers and what sort of engagement options you wish to provide to them. Still, if you wish to focus more on in-person interaction, you can leave your online car dealer customer support to take care of the marketing side by building up your presence and online community management efforts.
Whatever path you choose, we hope you’ll do it with our dedicated Helprace car dealer customer support solution!