Customer Service for Car Dealer - Helprace
Benefits of using Helprace car dealer customer service software:
With car dealer customer service, you can start marketing to your online audience
As a car dealer, you possibly invest considerable resources into marketing and attracting potential customers in the form of advertisements and flyers. However, many don’t take the same approach to their online presence. Nowadays, a car dealer website, similar to a physical location is not enough. To stay ahead of your online competition you must not only provide car dealer customer service but offer visitors distinct feedback options in addition to commenting and voting.
One way a car dealer can expand the reach of their listings is by offering a customer engagement platform in a conjunction with their database of inventory. When customers have questions or concerns regarding test drive booking, payment options, trade-ins, financing plans, out-of-state registration and more, your Helprace knowledge base or community can make life a lot easier. For example, the community allows users to view updates, docs, search for questions, ideas, problems or praise. Of course, components that aren't applicable to you can be disabled and the support portal customized as a whole.
There's no reason why any car dealer should give customers a cold shoulder, resulting in thousands of dollars lost in commission!
Your car dealer customer service attracts online visitors to visit your physical location
It's estimated that the vast majority of customers start their car search online and tend to locate dealerships from there. Searches are often started with dealer reviews and customer rave stories (or nightmares, unfortunately).
This is why an all-in-one support solution such as the one offered by Helprace can assist you. Since Helprace support components are divided into "apps" with a helpdesk ticketing system, knowledge base and feedback community to give clients the answers they need. Customers know that they have more power than ever to make a well-rounded decision and often don't need a salesman's "help" to get what they want.
But that doesn't mean that customers come to the dealer knowing it all, either.
If you specialize in certain cars, such as vintage or movie classics, you will need to boost your promoting nation-wide. Even if you need to showcase the best of your car dealer customer service temporarily because you got a particularly interesting car on the lot – it’s all a piece of cake with Helprace car dealer customer service software.
Keep support open even though your car dealer customer service is closed
The greatest thing about Helprace? It's based on the cloud, so your information is there 24/7 with no worry on your part.
Even if you close your dealer for the weekend, you ensure your customers get speedy support since you can monitor your tickets with the connection to the internet. The beauty of scalable cloud based car dealer customer service allows your dealer to work round the clock regardless of your inventory size. Give Helprace car dealer customer service a free try and see how it can work for your dealership!