Customer Support for Telecom - Helprace
Put yourself in customer's shoes with telecom customer support
The market for traditional telecom operators is seeing lots of restructuring - and we're used to an array of internet-based communication tools by now. Most players in the telecommunications industry are trying to understand customers better as to offer them more engagement and value during their experiences.
Customers are tired of being tossed around between agents when getting information about a certain telecom plan. What about being on hold for ages when trying to negotiate a phone contract? With the competition as stiff as it is in telecom customer support, you can't afford to be lax when it comes to getting answers quickly to your customers.
That's why Helprace offers an omnichannel support experience to customers and makes it easy for staff members to get a bird's eye view of the whole process. This allows agents to offer a high quality of support without tying up themselves up in the process. With workflow, collaboration and automation tools at their disposal, your staff will give the most personal support ever - keeping customers coming back.
Make customers lives easier with telecom customer support
Your customers deserve telecom customer support that spans across multiple channels. This means a knowledge base, community and a sophisticated ticketing system. Whatever the request, it ends up in your telecom customer support portal all the same. Everything is customizable, so if you're looking for a support system with a ticketing system with a limited user portal, everything can be disabled or modified for internal use.
Customization extends all the way to the self-service portal and admin panel so that you can build your support system as one with your business. Set your branding, emails and support channels you'd like to offer.
Whether it's peak time for the day or a hot new mobile device is introduced, your Helprace telecom customer support portal will be up to speed. Don't worry about server upkeep or security of your telecom customer support. We're built on the cloud and hosted on iron-clad cloud servers. This means that there's no use need to worry about downtimes, maintenance or upgrades.
Give your customers right telecom customer support they deserve
There's no limit on how many users, staff members, categories or sections you divide your portal into. Lastly - there's also no limits on tickets or topics. This means you can focus on growth and keeping customers happy without having your support system bog you down.
Your customers span different time zones, and your support should, too. Whether your customer is across the country or right in the backyard, he or she expects service right this minute. With support on 24 hours a day, 7 days a week, you can answer tickets as long as you have access to the internet. Powerful service level agreements ensure telecom customer support stays at the top even if your agent is on vacation or you close the office for the day.