Customer Service for Small Business - Helprace
Benefits of using Helprace small business customer service software:
Your small business customer service specialists
We know all the pains of being a small business. After all, everyone was a small business once. First, there's the trying to attract customers, then there's the competitive environment, all the bookkeeping plus managing your team. Usually left to that one guy to take care of, the business owner.
Unlike larger businesses, small businesses have less resources, time and manpower. Helprace addresses these issues with a number of workflow management and collaboration tools to optimize agent productivity.
There is good news though – it's proven that customers appreciate small business customer service because of their human touch and attentive customer support, the latter of which requires small business customer service software.
Add self-service to your small business customer service
Most small businesses have these crunch times when they can't seem to get anything done, and this is usually tied to support. Small business customer service demands solid case management, as your few agents must be as productive as possible to keep customers happy. Empower agents with automations, escalations, filters, urgency levels and private notes that can be shared with team members regarding tickets.
Businesses are able to keep every single staff member productive not only through tickets, but also with self-service. Populate your self-service portal and allow your clients to make intelligent, informed decisions without leaving your site. Articles are placed throughout your self-service portal, including though Instant Answers, Search Suggestions and more. Every page's URL is phrased like the submitted topic, and is SEO-friendly in order to attract as much search traffic as possible.
You can also set your knowledge base and community as a private portal so that it's only accessible to staff and agents for top-secret discussions. You can also hide certain components of you public portal from view, make the appropriate changes in the admin panel, and display the changes again.
Manage your cases the right way with small business customer service
When you pick the Helprace software suite, you can be rest assured that customers will get the help they need. It's got everything you need for attentive support, including after hours. Even if no one's in the office, your customers won't feel like they are being neglected.
All this is carefully integrated into your support system. This means that Helprace allows you use one system to offer support - which contains everything you need for multi-channel customer service.
In order for small business customer service to succeed, small businesses must show that they care more than the bigger guys do. This means being one step ahead in the small business customer service race. Empower customers to find answers to their questions themselves in your knowledge base – before the questions turn into issues or full-blown problems.