Customer Support for Retail - Helprace
Manage your cases in a new way by offering retail customer support
There are stores that don't consider support past email or their phone line simply because they feel they could fail to provide personal retail customer support. This way of thinking is outdated since the internet allows for much greater engagement of local users that could live right around the corner from your store.
It's true that there are many challenges many of today's retailers face. One of the main ones is communicating across supply chains. Since you deal with many different participants (internal such as suppliers, external such as customers), it's important to keep in mind that there are many ways to improve growth and streamline profit margins. One of the easiest ways to do this is with an efficient help desk and customer service system.
The Helprace retail customer support suite takes your store engagement to the next level – department, sales managers and service reps can be dispatched to tickets and also address tickets behind the scenes, unbeknownst to the end-user. You can also set up a public or private portal so that staff members can collaborate internally.
Offering self-service to your retail customer support users
Proper retail customer support software from Helprace is all you need to allow your customers to help themselves instead of clogging up your inbox with requests. Keeping customer service high just got a little easier with a knowledge base and an interactive community that is accessible in your admin panel. This means retail customer support is easy as pie with agents only jumping into discussions or publishing articles when necessary.
Self-service is all about reducing the number of repeat purchase inquiries regarding common answers regarding product features, discounts, etc. Your self-service system can provide answers within easy reach while keeping agents' time free to respond to other, more important requests.
It's true that sometimes customers will want to complain about damaged goods due to shipping or unsatisfactory products. This can also be addressed in the publicly-accessible "problems" channel, keeping the ball in the company's court as far as resolution goes. This has two inherent benefits: it benefits the person who reported the problem as well as hundreds or thousands of those who may run into the same problem as well.
One purpose-built retail customer support suite from Helprace
Helprace is an all-in-one support solution consisting of a ticketing help desk, customer self-service and private knowledge base system, feedback community and feedback tab. Such as a defined support system keeps customers informed and the feedback loop closed. And for the agents, they receive a well-rounded view of the customer, their tickets and their participation in the community.
Start using retail customer support features you've only dreamed about without breaking the bank. If you want to centralize your support look no further than the Helprace retail customer support software tour and also consider giving us a free, no obligation try.