Customer Service for Project Management - Helprace
Benefits of using Helprace project customer service software:
Adapt to changes in project management with project customer service
Project management is a stressful and competitive industry. It's one of those fields that require close collaboration of all participants and all stages of the project. It's essentially what spells the success or breaks the project. Whether in the construction, marketing or IT sphere, your project customer service should be personalized yet nimble enough to change with project needs. All of the project participants, contractors and clients should be happy with your project customer service throughout the duration of the project. If they are, they will come back again and recommend your service to others.
Helprace is a collaboration and customer service tool containing three categories: a help desk, knowledge base and feedback community. This allows participants to either have a private community to share feedback or keep communications internal among the participants. There are a number of authentication features as well (including Single Sign-On and social media) that allow businesses to choose the right method for their specific project.
A centralized project customer service for project management
Project managers need a centralized location with what they can direct every aspect of their software. The admin panel allows agents to handle their ticketing system, knowledge base and community without leaving the app or closing the browser window. This improves productivity and ensures that every ticket, topic and conversation is kept within reach for each staff member. Admins and owners can customize global settings which specify the look and feel of the portal, default filters for example. Triggers, automations, service levels and more can be set by the admins as well.
Helprace is remarkable because the project customer service software suite keeps communication in one interface, whether multiple brands, multiple participants or multiple channels are used. It doesn’t matter what direction or how big you decide to scale you your project customer service.
Collaborate with participants on your project customer service - internally
If you're using email or even worse, paper - you're using a very outdated method. Chances are you haven't considered cloud-based software that helps manage your team and project. Cloud servers means that you don't have to worry about maintenance, feature updates and any sort of outage. It also means there are unlimited numbers of tickets, topics, articles, multimedia, uploads, staff members and of course users browsing your system. What's not to like?
Whether you run a big or a small project, you will need to collaborate with someone at some point. Instead of confusing each other with multiple emails, empower your participants with private notes during ticketing. Set your project customer service apart and save time and money – your missed tickets will be eliminated and every participant receives reliable, professional consultation, all the time.