Customer Service for Pharmacy - Helprace
Benefits of using Helprace pharmacy customer service software:
A pharmacy customer service for your customer's well-being
Since we're talking about your customer's well being and livelihood, it's important never to miss requests regarding prescriptions or any medical issues. As a result, slow and outdated pharmacy customer service should be left behind in favor of a modern, doctor-patient friendly system.
The health system is quite diverse all over the world, particularly when it comes to distinguishing between private and public control of social services. The US itself has been a confusing minefield with healthcare reform. With investment in new technology in the pharmacy industry, Helprace can offer an all-in-one support solution to give pharmacists a unified view of the customer.
Helprace is an all-in-one solution designed to offer pharmacists a ticketing system, knowledge base and a feedback community+ widget. For example, users that are looking for a certain product or its usage instructions can reach your business through all these channels.
Pharmacy customer service and ticket management
Why rely on email, phone and social networking sites to juggle support? Not only they're disconnected, you waste time by flipping between windows and programs. Since customer requests are diverse in size, scope and priority, they need to be arranged with pharmacy customer service but never ignored or missed. Save your pharmacy's resources and streamline your pharmacy customer service process – it's very easy with Helprace software suite.
There are many workflow tools that make your help desk work: Case management features such as triggers, automations and service levels allow you to keep tickets routed and customers informed behind the scenes. Then there are collaboration tools such as canned responses, macros and the ability to attach private notes to messages.
All this makes Helprace a perfect choice for all those hectic, urgent tickets sent at all hours of the day - simply because they are never lost in your support queue. In contrast, email can make all of this very difficult and unsustainable especially as your medical practice grows.
Pharmacy customer service helps no matter what
Helprace is made to work on all devices and scale effortlessly, since data is based on secure cloud servers. There's no need to worry when it comes to maintenance or scaling (the number of tickets, topics, staff and users are virtually unlimited).
Think of the millions of time customers have contacted your pharmacy customer service desk, and your workers have been struggling to resolve the issue in a timely manner. What Helprace pharmacy customer service software gives you is a flexible and automated platform that keeps track of your ticket management. This way, whether contacted by phone, in the form of a ticket or through online community portal you can keep your service level agreements in check, ensuring tickets get resolved within a specified time frame.