Online Customer Support - Helprace
Should you install customer service software or go with online customer support?
Our world is established online - think of proliferation of email and social networking. Online customer support software is no exception, since it’s proven to be the most reliable, secure and convenient way to engage with customers. It seems that everyone is connected to the internet nowadays (including your support agents and customers) so it makes no sense to install, manage and update cumbersome customer support software in-house. After all, such a software package may run into thousands of dollars!
Why convert from an in-house program to web-based software or online customer support?
There are many reasons why you should make a switch to online customer support, also known as a hosted help desk from Helprace. Whatever you want to call it,
Provide customer support immediately
Start providing excellent customer service experiences out of the box. No need for complex installation procedures, wasted time in learning and maintaining the program.
Manage your tickets
Helprace performs all types of ticket management, including handling all types of customer requests - the definition of online customer support.
Keep knowledge centralized
Create an online self-service portal so your customers can easily find answers to their issues, questions or problems.
Just like using email
Online customer support means your agents get an email-inspired interface and customer email gets converted to tickets automatically
We take care of hosting
No need to deal with server upkeep or software updates. We take care of the hosting so you can focus on your customers.
No need for an IT team
Forget about IT specialists, web designers and programmers. Just provide support, submit content and start pleasing your customers!
Security is on us
Helprace online customer support suite is a worry-free solution to all your customer service needs. Your company and customer information is safe with us.
Why not give Helprace online customer support a try then?
The benefits of using online customer support software far outweigh the downloadable help desk counterparts. A cloud based online platform is proven to offer functionality and reliability that conventional software simply cannot match.
Take a few minutes to familiarize yourself with Helprace here and start providing online customer support today!
