Looking for a LiveHelpNow alternative that won't break the wallet?
Are you hitting roadblocks with support software? Helprace is the best alternative to LiveHelpNow
If you're getting fed up with overwhelming support requests directed to your help desk support, it may be a good idea to look for a good LiveHelpNow alternative. What sets Helprace apart from LiveHelpNow is that it features a feedback system that allows you to be more attuned to customer needs.
In this article, we'll explore how Helprace stacks up:
Superior workflow features
Helprace allows you to work smarter instead of harder. This means agents don't waste their time and their productivity is kept at the maximum. Helprace gives agents the ability to set triggers, automations, canned responses and more.
The UI is also modeled after simple and intuitive email interfaces - while at the same time including collaborative tools so that agents can work in public and private.
Helprace is built around email
It's difficult to challenge the power of email. Helprace centralizes agent communication in one dashboard. At the same time, agents are able to set up filters according to their own needs. They can be set according to tags, statuses or other search parameters.
Helprace is (naturally) built for email and formats all content beautifully. There's the option for rich text formatting, possibility to upload images and videos.
Let users engage with one another
While a common LiveHelpNow alternative may look great, it falls short of one main feature that really sets Helprace apart. There's the ability to set up a customer feedback system and community and join it with the help desk. Users are able to ask questions, suggest ideas or report problems / issues. Site visitors aren't left alone to their devices: staff can engage and establish that all-important positive feedback look to drive the brand forward.
Helprace keeps agent productivity up, too: macros, triggers and SLA requirements let you measure productivity and see where you could improve.
Breathe fresh air into your support process
As we get busier, we have less and less time to waste, Therefore, if finding an answer to a question is easier done on Google instead of a support email, so be it. Helprace understands this important fact, and that's why every Helprace community and knowledge base topic is designed to be SEO-friendly.
This means that all content on your self-service portal is designed to be effectively found via search engines. This draws traffic onto your site and allows users to familiarize themselves with your service. The internal Helprace search returns suggestions, allowing your customers to find answers to their questions quickly with the minimal amount of clicking. Now that's a lesson for every LiveHelpNow alternative software!
All of this gives "on-site customer engagement" a whole new dimension.
Is it worth it to switch to a LiveHelpNow alternative?
Your business is always trying to get more customers - but if you're a small, one-man startup or a sprawling enterprise, your customers and way you reach out to them may differ.
As a result, we developed software that will be right at home with a one-man team or a company with multiple product lines, time zones and languages. We also have the simplest pricing structures in the industry: pay for what you use (helpdesk ticketing system, self-service or feedback portal) or go all-in with every feature under the sun.
Besides, if you're really strapped for cash, there's a plan that is always free for those on a budget.
So, if you're looking for a great LiveHelpNow alternative to reach the stars in support, why not examine Helprace? Signing up is easy: it takes a few minutes to be up and running with your very own Helprace account.